Red Roof Inn Flint

The front desk staff were friendly and helpful, and I appreciated having somewhere that would take my dog while the heat was out at home. But the cold showers were the last straw. The drains were clogged, towels had little black hairs, and the sheets felt like sandpaper. The floor was sticky and dirty enough that I kept my shoes on, with warped tiles and a faint dog urine smell in the room. My TV remote didn’t work, and the bathroom door jammed with me inside for about five minutes. The key card kept wiping itself, so I got locked out in the middle of the night with my dog. They also take a $100 card deposit that takes a few days to come back. I booked because my pipes froze, but I wouldn’t stay again.

The staff were kind and apologetic, and the room we got after switching was decent and clean, though its tub was cracked and the toilet didn’t flush well. The sink also held water. We’d found trash all along most of the third-floor hall, and when I lifted the first mattress to check for bed bugs, I saw something that made me feel sick. We went down for another room, even though I was hesitant, because my friend was visiting from out of town and we wanted to enjoy the stay. The fourth-floor hallway was clean. It was okay for the price, but I won’t be back. I felt bad for the staff having to clean that bed, and hope it got tossed.

We left and asked for a refund as soon as we found the broken window latch in our first-floor room. It felt unsafe, since someone could step in through the window. The receptionist said they were fully booked and offered to get a screw to shove in the latch, then said she couldn’t process a refund until management came in the morning. She gave us nothing in writing to confirm it. They later charged us for a service we didn’t use, and the credit card company wouldn’t act without written proof of the promised refund. The room also had grimy, sticky floors, blood stains on the tile behind the door, and broken glasses under the heater. The whole place smelled of mildew and mold when we entered. This place should be condemned. Be very cautious about giving them your card details; I felt they were scamming people and putting guests at risk.

They moved us to another room the next morning, but the damage was done. The third floor smelled of smoke, there were boogers on the wall, hair in the shower, and the curtain smelled sour or mildewy. The room was full of gnats. Paint was chipped, the bed cover was stained, and the sheets had small holes. This place has gone downhill since our earlier stays, and we’re taking it off our list for future trips to town.