Best Western Roslyn-Long Island Hotel

I would've left that night if I could've booked somewhere else. The room was extremely small, and the people staying there made the place feel unsafe. I strongly suspect the hotel is being used for temporary housing. It was one of the most uncomfortable stays I've had.

The worst part was being charged twice for the same room, once on my card and once on my photographer's. Best Western Roslyn basically brushed us off and blamed us, even though the photographer had a completely different bill from them. I took it to corporate, and months later all I got was another weak apology with no accountability. This mess started with our wedding room block and dragged on for months. They blamed a “system transition” for losing reservations and common sense, then blamed guests for following the hotel's own managers' instructions. The staff couldn't manage a booking system that does half the work for them. Every attempted fix seemed to make things worse. They mishandled reservations, blamed customers, and double-charged us. If you want chaos and financial roulette, stay here. Otherwise, even a shack with a leaky roof would be a step up.

The room was listed as a standard king, but it was absolutely tiny, with barely any room to move around the bed. The bathroom vanity and shower were tiny too. Meanwhile, we're still trying to get the charges off our card. We had prepaid through Expedia, but they held our card for what they called “possible incidentals” and then charged it twice, each time for much more than the Expedia prepayment. We spent the awful stay having numerous conversations with the front desk, day and night. Worst experience ever. Stay away.

My own card was charged for a night I never authorized, and the hotel wouldn't take responsibility. They said the charge was “closed” and that I'd have to sort it out myself. This came after a long run of problems with our wedding room block for October 3, 2025, which should have been one of the easiest parts of planning. Guests were often put under regular reservations instead of the block, and staff could be rude, dismissive, and unhelpful when people asked about it. We kept being told the block was full when it wasn't, because staff confused it with general availability. Some guests were charged for the wrong dates or twice, while others got no confirmation email. We had to demand those confirmations again and again to make sure the bookings were secure. It got so frustrating that we eventually went to corporate for a resolution. The whole experience was disappointing from start to finish. Poor communication, professionalism, and accountability made what should have been a joyful occasion incredibly stressful for us and our guests. I'd strongly caution anyone planning a wedding or event to look elsewhere.