Hotel Revel

For a one-night stay, it did the job, and it wasn’t as bad as some of the reviews made it sound. There was someone at the desk to welcome us and check us in. They gave us a room code, and you need an app to open the front door when nobody’s at the desk. We learned the hard way to keep the phone charged. The room was spacious, the bed was comfortable, and the heat and air worked well. The amenities were nice, including electric blinds and a big shower. The walls are thin and the room echoes. We had only a mattress cover, no sheets. The peppermint shampoo and cilantro conditioner were an odd combination, and there was no body wash. Cheba hut next door was probably the best part, highly recommend it. I’d rate the stay 2/5.

I’m very disappointed by how the hotel responded when my elderly grandfather needed extra blankets. We were told it was a “contactless” hotel and nothing could be done. Basic comfort items like blankets should be standard, and a policy shouldn’t get in the way of common sense or care for an elderly guest. Rahul handled the call dismissively and unprofessionally, hanging up on me twice while I was trying to speak up for my grandfather. The whole thing showed a lack of empathy and customer service. I hope management takes it seriously and addresses both how the policy is applied and the staff’s conduct.

The building looked beautiful, so I took a chance and booked a staycation to do something nice for my wife. She was sweet about the whole mess, but said she’d have walked out as soon as she arrived if she’d been alone. I hope someone reads this and avoids the headache and embarrassment we had. After paying almost $200 a night, we couldn’t even get towels or soap easily. Calls asking for towels or body wash went unanswered, and when someone called back, they said they’d bring it later. The common area had dirty dishes in standing sink water, there was no coffee in the cabinets, and the only thing in the fridge was an empty Taco Bell bag. The hotel door was coming apart and some rooms were missing handles. They say they have a bar, but there absolutely wasn’t one. People in Texas expect hospitality, and this place didn’t offer it.

We checked in and checked out within an hour because the noise was unbearable. The rooms echo, the walls seem thinner than at a Motel 6, and there’s no seal around the doors. You hear every hallway door and any neighbor talking loudly or playing music. The bathroom was dirty, and the bed had only three pillows. The windows look nice until you realize guests from other rooms can walk on balconies right in front of them. There was nobody in the lobby to help, and everything runs through an app that kept glitching. Check-in is at 4 p.m., an hour later than at standard hotels, and with no one at the desk there was no way to ask about early check-in. I had to keep refreshing the app, and my booking finally appeared 30 minutes after 4. Just bad. Stay away and save your money.