Clarion Hotel & Suites Convention Center Fredericksburg

I was disappointed that we couldn't reach the front desk using any of three phones and had to drive around the building to report the problem. The first thing they asked was, “Did you take pictures?” Seriously? I was just tired. The room hadn't been cleaned: the beds were unmade with no sheets or blankets, and there were dog food pellets on the bathroom floor. The floors hadn't been cleaned either. I gave an extra star for the kind staff, especially the gentleman who took an interest and went to look at the original room himself. We were moved to a neat room with made beds. The hotel's under renovation, and the pictures at the front entry make the future facility look sensational. The location is great, and we may try it again after the work is done.

The bed was awful, with every spring easy to feel, and the water temperature couldn't be controlled. There were hairs on every towel, bugs in the room, and no housekeeping at all during our three-day stay. The furnishings were dated and the rooms poorly kept. WiFi was a joke, and only a quarter of the TV channels worked. This place is old, dingy, and in bad shape. The halls stank of cigar smoke, cigarettes, marijuana, you name it. The bar, restaurant, and pool were all closed. We paid $100 a night, and it wasn't worth $30. We won't come back. Spend your hard-earned money somewhere else.

The room was nice and had a balcony. The stay felt good, though a little eerie, kind of like an old haunted mansion. I'd definitely stay again. My only gripe is that they still serve breakfast in bags.

A mouse was in our room, and the customer service was horrible. During my five-night stay, they charged a $25.00 incidental fee three separate times. On the sixth day, after I paid the current rate of 86.00 for the night, they told me I also owed for the night before. I said I had already paid, and that the person I paid was her, the manager. I asked her not to rip me off, and she called the cops. The officers came, confirmed that I'd paid for the previous day, gave me all six receipts, and acknowledged that I'd paid for the current night too. The manager still wanted me off the property, so I had 30 minutes to pack and leave, without the $86.00, of course. This hotel and its employees made the stay miserable. There's no customer service, and they'll steal your money.