Aya Apartments

The leasing team is kind and professional, and their replies to my questions and emails felt sincere. They’re well connected to the community. Crystal especially has a warm, sweet spirit and a real passion for her work.

I’ve been living in this community for more than six months, and my experience has been very positive. Caleb is especially professional and responsible, making sure repairs are done properly. Whenever something at home needs attention, the maintenance team responds quickly and gets it fixed efficiently. They’ve taken care of a clogged drain, the refrigerator light, and even the dryer. I really appreciate how prompt and careful they are.

I’m stuck in my lease, living here with my family, and wouldn’t recommend anyone sign one. The hallways smell awful because the trash cans overflow and people have to leave bags against the trash room walls. When the trash is taken out to the street, it leaves a huge mess. Later cleanup still leaves broken glass and other debris. The garage hasn’t been safe either. Our car was vandalized there, and management told me all I could do was file a police report. On the BART side, there’s a homeless encampment that has caused ongoing problems. Our cars were broken into, and homeless people came through the gate to sit on our porch. My wife worried about taking the patio route to her car with the kids around. I’ve reserved the community room for birthdays and events before. This time I called and left a voicemail when nobody answered, but got no call back. When I finally reached someone, they blamed staffing shortages and the previous management. If I’d known how bad things would become under the new management, I wouldn’t have signed another year lease. Old review: I’d moved in a couple of weeks earlier and thought the community had a lot to offer and was well maintained. The staff were friendly and helpful. Eric Schmidt was informative during move-in, helped me find day care for my daughter, and helped with the paperwork to transfer my son, who was in kindergarten. It was dog friendly and had a dog grooming room, which was nice.

The area is a major drawback. It’s mostly apartment complexes and industrial buildings, with no greenery, coffee shops, or much sense of community. The neighborhood feels like a construction zone and is littered with trash. Next to the building is the Tesla facility, where cars regularly rev and speed by during shift changes, and sometimes drag race late at night. The apartments themselves are beautiful, modern, clean, and nicely updated, especially with a mountain view. It’s relatively quiet unless you have a neighbor playing loud music, which we’ve experienced. Package delivery is a real problem: services like Amazon often can’t get into the building, so packages are left in unsecured spots and many have been stolen. If a modern, well-designed interior is what you care about most and the neighborhood matters less, the apartments are comfortable and perfectly fine.