Courtyard By Marriott Dallas Frisco

On our fifth visit to the Courtyard Marriott in Frisco within a year, we were very disappointed by the front desk service. Jennifer was rude, abrupt, and unhelpful throughout. At 7:30 a.m. we asked for the room to be refreshed and were told it would be done, but when we came back at 1:30 p.m. nothing had happened. We called again, and both Jennifer and the manager on duty said someone would be there “in a few minutes.” More than an hour passed without any service. When we raised it in person, Jennifer seemed defensive instead of apologetic. The manager apologized and said they’d address it, but the front desk’s lack of professionalism and customer service left us extremely disappointed.

I stayed here twice in a row for more than a month each time, and spent a lot, so it’s unfortunate that management left such a bad impression at the end. I enjoyed the management at first, but my experience with them later was disheartening and the way I was treated was awful. There were also housekeeping problems, including hairs on my sheets a lot, and I saw one supervisor yelling at the other girls. Be sure to ask for clarification about charges and extended-stay rates. I only got half the points I was supposed to for my six-week stay. Management blamed the points line, but the points line confirmed the hotel hadn’t given me all of them. Thankfully they corrected it after I reached out, since neither the GM nor AGM at the property would fix it. Kieth at the bistro is awesome, and Angeles, Rosa, and Mari in housekeeping are fantastic. Some of the front desk staff are great too. It’s a shame to leave one star after those good experiences, but how management treated me at the end is why. Do better.

The location worked really well for us, with several good restaurants nearby, including plenty of Indian places. Our room had enough space for our family and two teenagers, and everything inside felt brand new. I just wish breakfast had been included.

At the Courtyard Mariott in Frisco Texas, Caesar at the front desk seemed so focused on his personal phone that it was hard to get his attention. I’ve been a Bonvoy member for over a decade and have spent thousands on Mariott rooms, but when I asked for two bottles of water on the second day, he said the limit was two per stay. He was rude and insolent about it. It left me feeling that my Bonvoy membership means nothing to this organization, and I’ll be reconsidering my loyalty to the brand.