Best Western George West Executive Inn

The room smelled terrible, as did the towels. There were stains on the sheets, and I hope that was all they were, plus feces in the toilet. The key cards didn't work, so I had to get the front desk to let me in and couldn't even go to the store for cleaning supplies. Then there wasn't any coffee at breakfast. I asked for a discount and they refused. Definitely do not stay here!

Bianca from housekeeping helped me during my last stay. She made sure the room met standards and answered all my questions. You can tell she takes pride in her work. The staff looked after me throughout my stay and were welcoming from the start. I love this place, just what I expect from a small-town hotel. Thanks to Bianca and the rest of the great staff. See you on my next visit, and keep it up.

The rooms were disgusting, with stains all over the carpet, and the ice machine dispenser had an appalling amount of gunk on it. The machine looked like it hadn't been cleaned in months. The breakfast was horrible, too. One of our reserved rooms had a toilet that kept clogging, so they moved us, then charged the extra card they had asked us to put on file for the replacement room. I'd stayed at plenty of hotels where a room issue meant a move without a charge. The faulty toilet wasn't our fault. I prepaid for three rooms a month ahead. At check-in, the front desk girl asked for another card, which seemed strange when they'd already been paid. The rooms were $108.57 a night, but because I used their website, which uses a third-party site, I was charged another $50 on top. I wish I'd known that. I spoke to the girl the next morning about the extra room charge. She said I needed a manager because she was new and couldn't do anything. When I called the next day, the manager eventually found the charge and said the new girls she'd hired were incompetent. In my view, that comes down to poor training. After several rounds of back and forth, she understood it was their mistake and said the credit would show in 24 to 48 hours. I called after 96 hours, just to check whether it had been processed so I could ask my bank what was happening. The credit still hadn't come through, and she snapped at me that she couldn't keep issuing credits. I only wanted back the charge they shouldn't have made. Update: My bank says the motel hadn't submitted anything, so now I have to wait another 10 days to see whether anything appears. If it doesn't, I'll dispute the charge. I assume the manager got upset because I called out the lack of follow-through. This was a disgusting motel, and I'll never stay here again. Check your statements for overcharges or extra charges. Just sharing an honest review to help the next person.

The woman at the desk was kind both in the evening and the morning, and breakfast was okay. The eggs were sitting in cloudy water. I think the butter was real. For more than $110, I expected the room to be clean, even though I don't mind an older place. The doors and switches were dirty, as though nobody had wiped them down. Lots of men working in the area stay here, and their hands may be dirty, but the place should still clean those surfaces for $100-plus. The toilet ran often and the tank wouldn't fill properly, so I had to add water myself to get a flush. There was black mildew staining around the shower. Dust clumps kept falling when I used my own hair dryer, maybe from the lamps above the sink. The coffee maker's filter basket was the wrong one and didn't fit. The old beds had an outdated feel. The bedding wasn't cotton: the blanket seemed weighted and wouldn't stay on the bed, and the polyester-blend sheets were extremely uncomfortable. That's what $100 gets you at this motel. Not worth the money.