Super 8 by Wyndham Gillette

A severe winter storm shut down I-94 in Minnesota, leaving me stranded in a small town and unable to reach Gillette for my December 28, 2025 booking. I called the hotel to explain and ask for a refund since it was out of my control. The person who answered said they'd need to talk with the owners first, which I understood and was fine with. It's been a month now, and I still haven't had a real response to my emails or calls about the refund. I've kept contacting the hotel, but they say the owners don't live in Gillette, since they have properties in Montana, Wyoming, and Colorado, and only come to the other properties occasionally while living in Montana full-time. I've emailed at least once and called at least daily, with no reply from the owners. In my opinion, ignoring me like this is rude and disrespectful. I know running a business gets busy and a lot can be going on, but owners still need to make time to respond to customers. It's obvious they don't care about customers at all.

The evening manager was polite and really helpful. Our beds were soft and comfortable, the room was solid enough that we couldn't hear the neighbors, and the light breakfast was suitable. With so many bad reviews around, I wanted to say this is a quiet, nice motel for travelers who need to rest after a drive without spending much. Don't just follow the reviews.

I booked online, checked in, and found a really dirty bathroom, with stuff in both the tub and toilet. There also wasn't a swimming pool or hot tub, which I'd been looking for. I won't stay here again.

I was really disappointed that there was no regular coffee, just decaf in the breakfast room. They were supposed to have coffee available 24/7, but management made no effort to fix it. The room had no coffee pot either, no window screen, and nowhere to hang clothes. The TV remote didn't work and seemed to control a different TV. Management needs to do better.