Hilton Garden Inn Denver/Cherry Creek

I realized after getting home that I’d left one of my cowboy boots behind, and Erin helped me get it back. She quickly worked out where it was, kept in touch, and reassured me the whole time when I was worried it was gone for good. She was kind, attentive, and clearly cared about making things right. Her effort and professionalism left a lasting impression. I had a great stay, and I’ll definitely return and tell friends and family about the place. Thanks, Erin, for going the extra mile.

The pool and hot tub were nice, the gym was well equipped, and the rooms were clean. We also liked the location, with restaurants and stores nearby, and the bar had food options. Still, several parts of our one night stay were frustrating. At check-in, the receptionist started helping us, then took a phone call and left us waiting about five minutes. We were told both elevators were broken and offered a room upgrade to avoid some stairs, along with free parking. But the supposed upgrade had a queen bed, even though we had reserved a king, and the parking charge showed up on our bill anyway. The breakfast setup was disorganized, too. Even with an attendant nearby, several guests had to ask for missing plates, bowls, cups, and other basics. This place could be great, but those issues need to be fixed before I’d give a future stay five stars.

The location is awesome, with great restaurants in the parking lot, and the staff are super friendly. That was the part that made the stay okay. The room quality and cleanliness were poor, with much of the room falling apart and the beds completely worn out. They need to update the rooms.

Moni at the lobby bar made us feel especially welcome. She was friendly, quick, efficient, and knew her stuff. We really enjoyed the lounge, and this Hilton remains a favorite when we come to Denver thanks to the great staff and location.