The Hotel Serene Glendale Peoria, Surestay Collection by BW

We’d stay again. Breakfast was good, and the grounds were well kept. It’s an older hotel with fresh paint, though you can still tell the rooms have some age to them, like the missing hand towel holder. The location is great for the Peoria sports complex.

I’m an OTR truck driver, and my elderly mom and I traveled with my service dog Leo. They welcomed him with open arms, and I felt the family vibe with everyone we met. Owners, please give the staff real yearly raises and keep them. You’ve got a real gem here, and longevity matters. I’ll be back on future trips to Arizona, that’s a promise. God bless everyone and this business. Martha reminded me of all my Tias in one. Thank you for the dog treats and poop bags for Leo. Ben was kind and helped me check in, even understanding how tired I was. David on the overnight front desk brought extra towels for my mom and me to use for our morning shower. Yara and Jasmine, your cleaning was off the chain. I usually won’t walk barefoot in a room, but my feet stayed completely clean here. There wasn’t a crumb or stray hair anywhere. It felt like home after my weekend deep clean. The shampoo, conditioner, hand soap, and lotion felt high quality and had a mild, pleasant scent. The decor, lobby, and property were beautiful. The shower glass and wall looked lovely, and the bed and sheets were soft and comfortable. Kudos to management for knowing what comfort is. Alberto from maintenance, thanks for bringing the towels to the back for the ladies. Sarah made breakfast wonderful and even made us coffee 15 minutes before closing at 9:00 AM. Heather checked me out in the morning. Thank you all.

We came to Arizona for work, and the hotel we’d checked into that day was awful: roaches everywhere, mold, and a generally bad stay. We didn’t even last 24 hours before moving to another place. This hotel was a last-minute choice, and we arrived just 30 minutes after booking. The woman at the front desk was so accommodating and gave us a little bag of mints and water. The rooms were much nicer than I expected. The touchscreen mirror was new to me, and figuring out its buttons was fun. The pillows were those lovely hotel ones you sink into. I also liked the large bottles of shampoo, conditioner, lotion, and hand soap for longer stays, plus the makeup wipes. What could have been just a work trip felt almost like a vacation, and we even went on a date that day. As someone who works in service too, I appreciate the good standard you set. Thanks for lifting our spirits without knowing what we’d just been through. 🖤

Martha made a big difference after the stressful mess with our original booking. The hotel we’d reserved looked nothing like its online photos, so we had to find somewhere else at the last minute. When we called, she was pleasant, quickly sorted out the arrangements, and made check-in simple. She was welcoming and kind. The hotel was farther from the activities we had planned, but the hospitality made the extra distance worthwhile. We appreciated the warm welcome and would consider staying again.