Quality Inn Hamilton

I booked a room at 11:38 PM, but was told the reservation had been canceled because it was “after midnight.” That made no sense when I’d booked before midnight. Staff then tried to run my card several times, leaving unnecessary declined and pending charges. It was frustrating to have such a simple issue handled so poorly. I expected better communication and professionalism from a property associated with Choice Hotels International. This didn’t meet even basic customer service standards. I strongly recommend that management review how reservations and payment attempts are handled so other guests don’t have the same experience.

The rooms were decent for the price, and the woman at the front desk was extremely nice. But if privacy matters to you, don’t stay here. They’ll enter your room while you’re out whether or not you put the “DO NOT DISTURB” sign up. That completely defeats the point of the sign......

Choice Hotels let me cancel after a car accident following Christmas made it impossible for me to visit family, a trip I’d booked this hotel for at the beginning of January. But they couldn’t get through to anyone at this location who could help with the cancellation. They called several times on my behalf and got different reasons or excuses for why the manager wasn’t available. The Choice Hotels representative said a woman at the front desk was rudely inappropriate during her last call and gave yet another story. I called too. The front desk woman told me the manager only comes in a few times a year, and she has no way to contact him, so nobody could help me or the parent company. Choice Hotels said they were preparing a report to file against the location over the front desk woman’s different stories, inappropriate behavior, and lack of contact with the manager. Avoid this place at all costs. I don’t know what’s going on there, but I hope Choice Hotels can deal with the inappropriate and shady behavior.

For $148 on a Tuesday, I expected a courteous desk staff, an elevator, a TV bigger than 30 inches, furniture that looked clean, bathroom grout without mold, and an AC with a thermostat. Instead, they put me at the end of an upstairs hallway in an empty hotel with no elevator. They also made me write all my information on a card, even though they could just type in my phone number and find it on the computer. The front desk barely spoke English and was really belligerent. The room felt cheaply remodeled. There was no caulk in the bathroom joints, and the tile was white by the walls but pitch black across most of the floor. The two chairs looked like they’d been to Nam and back. The TV was tiny with limited channels, and the internet kept surging up and down, so my laptop streaming buffered. This would be a decent hotel for $60 a night. At $148, it’s greedy.