Baymont by Wyndham Hobbs

I liked the pillows and having the suite split into separate rooms, though it was annoying that the bathroom could only be reached through the room that closes off. The keycards demagnetized easily, but the man at the front desk was quick to help. The real problem was what happened to my clothes. I left four things in the closet: a jacket, a little girl's dress, a woman's shirt, and pants. I called six hours after checkout to ask whether housekeeping had found them. They told me cleaning wasn't finished for the night and to call the next day. When I called back, I was told nothing had been turned in, tough luck. No one offered to check the closet after the current guest checked out in case housekeeping had missed it. I just got, “Ma'am it shows they cleaned the room, and we were fully booked last night, so I don't know what to tell you.” Happy Valentine's Day.

I was done after seeing the mattresses. When I pulled back the covers, both beds had piles of debris that looked like black sesame or coriander seeds, maybe cheese, along with short and long curly black hairs. Nothing was moving, but I couldn't tell what it was, and I wasn't taking a chance that any of it was alive. We tried another room after my parents thought the first might have been a one-off from an extended-stay guest. The staff changed rooms quickly and were courteous, but the second beds were just as bad, with a huge stain and more of the same debris. My parents stayed because it didn't seem to be moving and they were tired. I took my son and left for another hotel. Now we're home spending the Christmas holiday sanitizing and freezing everything in our luggage. The mattresses should have covers, and there's no excuse for them being that dirty. The lobby looked clean and made a good first impression, but at 8 p.m. they said our room hadn't been cleaned. Since we had used points, we had to manually sign for another room. They sent us toward the back, where loud music and a party were going on in a reception hall. The outside doors near our room were propped open with rocks. The room had a crumbling chair, dirty walls, crusty carpet, dirt and flies in the drawers, and a dirty bathroom. As we crossed the building to switch rooms, the hall floors were dirty and the walls were bubbled, scraped, and stained. It looked like cleaning had been neglected throughout the property. Yuck.

The staff were wonderful and breakfast was great, plus the location worked well for us. Our room was clean, and both king beds were really comfortable. I'd stay here again.

I slept well here. The staff were great, the room was spotless, and the bed was comfortable. There was a good range of entertainment, too. I'll stay again when work brings me back to town.