Marine Villas 1 in Hollywood

A frightening, disappointing experience. We arrived at room #8, my husband entered the door code, and a man appeared in the doorway. He said he’d booked the same room and had a printout resembling the email we got from Hibiscus. The only difference was the door code. We’d booked well in advance, and my husband had even spoken with Vickie the property manager to confirm, so I can’t fathom how this horrendous mistake happened. There we were, with our son in a dark alley and nowhere to stay. We called Vickie, who didn’t answer. She texted back, seemed bothered by us, and said she was out of town and we should find a hotel. I chose the room because it was close to the beach. After many calls over the next 2 hours, there wasn’t a single room available nearby, so we ended up 40 minutes away. The double booking ruined our beach weekend and left us scrambling for a last-minute hotel, paying for another Uber 40 minutes away, finding a rental car to visit the beach, buying beach towels, and paying for beach parking. We lost a whole day and couldn’t lie down until 5am. It’s now been over 10 days and we still haven’t received a refund. I wouldn’t recommend Marine villas at Hollywood beach Florida, Hibiscus Management LLC, or Vickie the property manager.