Holiday Inn Express & Suites Hot Springs by IHG

I arrived with a confirmed, prepaid reservation, but was told the hotel had overbooked and had no room for me. They still took a deposit for a room I never got to enter. Charles, the manager on duty, was no help. He wouldn't discuss refunding the money or walking me to a nearby hotel, and I was left stranded. They kept both my incidental deposit and the booking payment. I don't trust this hotel and would avoid it.

We stayed for several days in March 2026, and the shower drain problem was never resolved. It was gross standing in ankle-deep water while showering. The clerk said the manager would call us, but no one did, and the manager and staff seemed apathetic about fixing it. They have a washer and dryer, but the front desk clerk had no change for them. We won't stay there again. Worst IHG motel.

The mobility accessible room was the best equipped one I've had on our recent travels. There are plenty of grab bars in the bathroom and they're positioned really well. The tub isn't slippery, and the shower head can be used as a handheld. Charles, or Charlie, at the front desk was very friendly and helpful. Guest laundry is only $1 per machine. A great place to stay!

My husband booked us a room for an anniversary staycation, with a big jetted tub for me and a nice walk-in shower for him. I spent most of the night in that tub, easily my favorite amenity. Charlie gave us five-star service during the day, and the night clerk was just as great. I didn't get her name, but we chatted about our tattoos. We were picking up a car and wanted a little getaway, and the location made it easy to walk to get things. We'll come back when we need another staycation.