Extended Stay America Select Suites - Jacksonville - North

There was food left in the room and dirty towels. I had to ask at the front desk for towels, washcloths, and soap, and the TV didn't work. The room also had roaches, and the clothes weren't changed. Someone was smoking pot, and the smell reached the hallway. The guy said he could move me, but I was too afraid of what the other room might be like. I only chose this place because it was close to work. I'm very unhappy with the stay and think I should get at least some of my money back. I won't spend any more of my hard-earned money here or recommend it to anyone.

We had to find somewhere nearby in a hurry, and I was wary of extended stay places because of things I'd heard. We arrived late and had to call, but a very helpful, accommodating young man at the desk greeted us right away. He had a great personality. The room was clean and did what we needed, though it was plain and dated, nothing special. The staff were helpful, and I'd come back. A little coffee pot and more than two towels would make the rooms more inviting, but there's only so much they could do.

Room 323 had a clear roach infestation. They were coming from the stove corners and visible on the floor and ceiling. I called the night attendant right away, but she suggested there was nothing she could do and mentioned “construction.” I told her calmly that the room wasn't fit to stay in. She moved me to Room 412, where there were fewer roaches, though I still saw smaller ones on the floor. My sister's room wasn't infested, so even though we'd paid for two rooms, we had to share one. I'd booked two rooms through We Salute at a discounted rate. After a railroad nail punctured my tire while I was traveling, I spent several hours waiting at a gas station with two children before checking in late at night. I told the attendant I had a discount and had reserved before midnight. She was rude and dismissive, which made an already long, stressful night harder. We were assigned Rooms 323 and 324. I said I'd ask for a refund for the room we couldn't use and asked her to document the issue. She brushed me off again, saying there'd be no refund and no manager available until Monday. I explained I wasn't asking for an immediate refund, but having roach activity in two rooms was unacceptable. They also didn't honor the discounted rate. The unsanitary rooms and poor service turned an exhausting night into a nightmare.

This place costs more than other extended stays, and the room wasn't very clean when we arrived, so luckily we like to go over everything with our own supplies. The Wi-Fi is terrible, which makes my children's schoolwork take longer. They charge for everything. Housekeeping and fresh linens are only offered every two weeks, and anything outside that costs extra. Using the room phone costs extra too, and so does getting better Wi-Fi. If you're homeless and trying to save for a place of your own, don't come here. You'll be overcharged for your stay and then billed for everything in between.