DoubleTree by Hilton Jamestown

We spent one night here at the end of September during a weekend trip, booking with points through the Hilton app. We asked at arrival about adding another night, but the hotel was sold out. Parking was a hassle, so we left the car on the street in front; there's also a garage next door. The room was clean and roomy enough for a night. In the double room, the nightstand sits between the beds, so a couple who both need a bedside outlet may have to use both beds unless they bring an extension cord. I also found the pillows uncomfortable. The check-in employee was professional and covered the usual information, but delivered it quickly and very matter-of-factly, with a bit of a drill sergeant feel. We didn't get a cookie, and I wasn't going to ask. Breakfast was okay. I had some buffet items, and they also make omelets fresh. The dining room staff were friendly and personable. We walked around town to the comedy center and Lucy/Desi museum, and the location worked well. Street parking is free on weekends.

We got in around 1 a.m. after I called ahead to check that the reservation wouldn't be canceled and to ask about the incidental fee. At check-in, there was pushback about the card I was using, even though it was a Visa, and I was told I couldn't use it before they eventually let us check in. The desk clerk was kind of rude, then got really rude when our key cards didn't work. The room was clean but ice cold. We stayed until about 10:30 a.m., but online it showed that we'd canceled, even though we hadn't. I never got any points for the stay. The service wasn't worth my time or money.

We found parking easy and free, the coffee was provided, and the beds were comfortable. Staff were gracious and helpful, and the hotel suited our short weekend in Jamestown. The location is handy, just two blocks from the town's main attraction, the very cool National Comedy Center. The Lucille Ball museum, bars, restaurants, and coffee shops are also only one or two blocks away. We were disappointed the bar wasn't open during our visit. If the posted hours say 10, we think it should still be open at 8:30.

That city view over the holiday weekend after Christmas was magical. Our room was perfect, and everyone at the front desk was kind and caring. The coffee room had more choices than I could have imagined. Thank you!