Bridgestreet at Liberty Towers

Please avoid this building. The elevators have gone down over 100 times during my brief 6-8 months living here. After a trip today, I had to carry 100 lbs of luggage up almost 20 flights because they were completely out. There was also a fire in my unit caused by faulty wiring. Management took over 3 months of emails to get it inspected, and the electrician found an ongoing hidden fire hazard. I later learned this had happened in multiple apartments. I believe moving here puts your life at risk. I’m drafting a demand letter and plan to follow up with legal action. I’d read the bad reviews and asked management about them, but they told me lies to get me to sign. Don’t be taken in by their promises. They’re actively trying to remove bad reviews. As an extra, my girlfriend was helping with the bags and had to use the stairs because the elevator was broken. The stairs were covered in pee, and she slipped and hurt herself. Please don’t move here. Avoid it at all costs.

The leasing office may be good at selling the building, but the reality is very different. I moved in last year after seeing older reviews about construction and assumed it was a one-time problem that would be fixed. I was wrong. For the rent, having to climb 26 floors almost every other week because the elevators are down is ridiculous. It’s been happening for months. The construction is old. Renovations haven’t sealed the apartments, and they’re always cold in winter. Ask around the building and you’ll hear that everyone’s electricity bills are in the $500-$700 range. The other low reviews are genuine. Stay away.

My kitchen sink backed up dirty dishwater after the drain clogged, and for two days after I submitted a maintenance request, no one tried to contact me or fix it. I went looking for the guys at the concierge twice and got nowhere. The maintenance office voicemail was full, so I was out of ideas and thought this might be the only way to reach someone at Liberty Towers. A few hours after I posted, they sent a plumber who fixed it. I’ve changed my rating from one star to three.

Construction is constant as Veris tries to compete with the high rises going up next door. The elevators are often down, and the wait times can be absurd because construction crews use them so much. One night a resident taking their dog out found a homeless person living in the stairwell, after using the stairs because the elevators were out. The maintenance team is fantastic and very kind, especially Randy. I feel bad that they probably get the anger from residents, while corporate staff do little to address concerns. Still, don’t move here.