Kenner Garden Hotel

The late check-in was frustrating, but the staff made the wait easier and we'd come back. The hotel was full for the Taylor Swift concert, and they were short on housekeepers. We didn't get into our room until after 3:45 PM. Miss Summer at the front desk stored our bags when we arrived early, then, when we came back and the room still wasn't ready, offered us a free snack from the little shop. The front desk staff were great. The short housekeeper and Summer were my two favorite people there.

I paid $474 for the weekend of Taylor Swifts Era tour, and at that price I expected better. I could understand the condition if the room had cost around $100 or less. The hall smelled nice and the staff were friendly, but the hotel needs TLC and some updates. When we booked, it was still part of the Hilton brand. Afterward we were told it was no longer a Hilton, and I can see why. There was a big clump of hair on the floor, apparently left after someone cleaned out a brush. The sink drained poorly and the faucets were crusty. The caulk along the tub needed replacing, and the bathroom lights were missing two covers. The tub looked a little crusty, so I skipped the shower and went straight home.

Being next to the Pontchartrain center was perfect for the Mardi Gras Ball I attended. The desk staff did their best to help us, but that was the only good part of the stay. Our first room had mold and mildew throughout. The entry door took a lot of effort to close, the closet doors wouldn't open, and the bathroom door only opened halfway. The replacement room was somewhat better, though it still smelled musty and had dirty floors. The hotel badly needs renovation. The manager said there are structural issues that keep the doors from opening and closing properly.

I won't be coming back. After my stay, I contacted the manager because it was frightening how close the room seemed to be to caving in. All he offered was a percentage off a future stay. A future stay? No chance. At check-in, the man at the desk charged the wrong card on my account and couldn't work out how to correct it. Then I was assigned a room that was literally caving in, and the next room was the same after I asked for a change. The fridge didn't work, the room phone was out, and the whole hotel smelled disgusting. Even the coffee was putrid. Worst hotel I've ever stayed in. Do NOT stay here!