Arapahoe Lodge

It used to be a nice place, but now seems rundown. The elevator was out for my entire stay, so I had to haul luggage, groceries, my snowboard, and gear up six flights of stairs every time I wanted to do anything.

The kitchen was good, and the location right in River Run worked well. The room itself was just okay, with lots of little things that matter to guests. Some light bulbs were burnt out and hadn't been replaced. The TV setup was awkward, needing two remotes just to get it running, and it was the same in the bedroom. The pull-out couch was in sad shape. The mattress was shot, so I couldn't use it, and sleeping on the couch itself was only a little more comfortable. The bathroom faucet was backward too, with hot water on the right and cold on the left. I saw online that condo 8114 was for sale. It got us through the stay, though. Love Keystone!

The location of Arapahoe lodge is great, but that was the only bright spot. Our unit needed a deep clean. Dust was caked onto the textured walls and fans, and the walls were so grimy we had to wash them before we could relax. Not exactly how you'd want a vacation to begin. We didn't dare look behind the couch. The windows wouldn't close fully, so the room got cold at night. There was also a safety concern: while we were in the unit, a hotel employee walked in without knocking, saying they were there to fix something. We'd never requested a repair. I emailed vail resorts twice with pictures and descriptions of the problems, and eventually got only a canned reply. This used to be our usual ski destination, but after the room's condition and the lack of care afterward, we won't return or recommend it.

The location is great, but we weren't told the hot tub was down for the entire season until we arrived. We checked in early, paid the deposit, then spent the day skiing after being told they'd call when the room was ready. Four o'clock came and went with no call. When we phoned, it still wasn't ready. We drove 20 minutes back through ski traffic to the condo registration, waited another 20 minutes in line, and were told the room was "ready" when we reached the front. We found Cheerios in one of the beds and a summit pass that belonged to someone's kid.