Fairfield Inn & Suites by Marriott Kingsland

David greeted me with a smile, which matters when you travel a lot. My room was nice and the hotel was clean. The only little thing was that neither wastebasket had a trash bag in it. I'd definitely stay again.

We were charged twice, and I still haven't gotten the money back. I booked a room with two queen beds on September 12 for my husband, our three children, and me, since we were traveling an hour and a half for my daughter's cheer game. At check-in, the woman apologized that the room wasn't available and offered a king bed with a pullout sofa, which we accepted. She asked for the card I used through Expedia. I asked if she'd charge it again and she said no, but within minutes I got a message showing a charge. She apologized several times and said it would be refunded the next day. We stayed Friday through Sunday. At checkout, they said the refund would be back on my card within 24 hours, and that I didn't need to do anything. A week later I called Fairfield several times, but the manager was never available. I was then told it could take a couple weeks. After more calls where they said they were working on it and I'd get it soon, I went to my bank five weeks later and filed a report. My bank called them, and the person they spoke with said they had no record of charging my card, only the Expedia card on file, even as the bank said they were looking at the extra charge. I got a provisional credit during the investigation, but three months later my bank sent a letter saying they'd found no error and took the money back. Worst experience I've ever had. I don't recommend Fairfield to anyone.

I usually love Marriott and I'm a gold member who saves points to stay there, something I look forward to. This visit was a mess. The hotel was hard to get to, tucked toward the back, and I only found out it was being renovated after reaching a room with a covered window. There were plenty of rooms, so I don't know why we were put there. They later said there had been a notice in our room, but there wasn't. The refrigerator made a loud breathing sound. The TV kept losing sound; the desk attendant got it working for a while, but couldn't replace the fridge, so we unplugged it. We set the room to 72 before bed, but around midnight I got cold and saw an error on the temperature display. Then the toilet wouldn't work. I didn't call because it was after midnight, and in the morning I was told the desk couldn't fix it until after we left.

Hard as a rock bed and blankets that were basically just sheets made for a miserable night after a long day on the road. The room smelled awful, musty and moldy, and the pillows and bedding felt a little damp. The bathroom floor was greasy and nasty; I nearly slipped several times. There was mold in the tub too, which wasn't surprising. The hotel is tucked behind others and hard to find. The photos are misleading. I'll never stay here again. Do better, Marriott.