Capri

I rented a room here in an emergency. At first, the staff were wonderful helpers when I was begging for help. But the room was dirty, with cockroaches everywhere, including on the bed. There were no window blinds for privacy, no shower curtain, and the bathtub was dirty with a plunger sitting in it. The stove didn’t work, and I wasn’t given a room key. Of the people living at the motel, about two thirds were nice and one third weren’t. I told Les I needed a room for a couple of days, but he pushed me to book a week or two. On a previous visit with my ex, I couldn’t stay and asked for a refund. Les first offered $500, half of what I’d paid, but when I explained I was on disability and didn’t have much money, he refunded the full amount. This last time, I paid $500 for two nights and got no refund. I checked in early because of an emergency and didn’t notice the small and medium cockroaches all over the bed at first. I also had no key, so I had to wait for someone to find one and open the door. I had a Parkinson episode outside for half an hour before someone let me in. My medication was inside the room I’d paid for, and I still didn’t have my own key 🙃. In the morning, there was no staff in the office. I called Les and said I didn’t want the room because it had no privacy and cockroaches everywhere, and that I was leaving town and wouldn’t be back. He didn’t return the $500. After I left, I couldn’t get back into the room I’d paid for because I still had no key. On the third morning, I packed my things, waited in front of the office, and called and texted Les on his cell that Sunday. He didn’t respond. When I saw him in person, I explained again that the room was nasty, with roaches even on the bed, and that I was leaving to stay with a friend in another town. I asked for my money back. While I waited for my Uber, I suddenly needed the bathroom. I asked his wife if I could use it, but she looked unwelcoming and wouldn’t let me in. She asked her son to unlock the room I’d returned so I could use its bathroom. I’m disabled and homeless, and Les knew my situation, but he kept my money for five days I wasn’t there. I told him I would report him to BBB if he didn’t refund me, and he threatened my ex over something he didn’t even do. We’re no longer together, and I still haven’t received my money. I’m so disappointed that people with a family and a job would rob someone like me. I hope the owner, Steven, reads this, understands my situation, and tells the staff to do what’s right for a homeless, disabled woman instead of ripping her off. On Thanksgiving day, I prayed God would help me through this. I’m homeless and on disability, with $500 to survive, and he charged me that much for a nasty two-night stay. I hope they reconsider refunding me. God bless 🙌. AMEN 🙏