TownePlace Suites by Marriott Lexington Keeneland/Airport

Marriott refused to publish this account on its official website, saying it violated “guidelines” for reporting a police-involved eviction of minors. I’m posting it here for public safety and accountability, and attached a screenshot of their email to this review. I’m a Marriott Gold Elite member, and my stay on February 14th, 2026 was harrowing. This wasn’t a housekeeping issue. It was about staff bypassing parental consent and involving my minor children. We checked in and found stained, foul-smelling sheets and blankets. I asked Travis at the front desk for clean linens. He seemed visibly annoyed by the basic request, and his manner turned hostile. After I physically left the hotel, Travis called my room and questioned my unsupervised children about a luggage cart that had already been moved. He had my contact information and could have called my cell or waited for me to return. When I got back, I asked why he had contacted them instead. He dismissed me, saying he had “other guests to attend to,” and began ignoring me despite my paid reservation and Elite status, which he’d acknowledged at check-in. It felt like he was stripping me of my guest status. He said, “Oh I see, you’re one of those,” and said he’d had “concerns” about my family since check-in. I believe this shows personal bias, and that the later “safety hazard” allegations were a pretext for a discriminatory eviction. He threatened to call security, walked away, and contacted General Manager Sebastian Anderson instead. Travis later confirmed that Sebastian personally authorized him to call the police over my inquiry, rather than address the breach and his conduct. What began as a safety concern about my children ended with police forcing us onto the street late at night. Lexington Police arrived at 8:28 PM. Officers said they initially thought they could intervene, but management insisted on a “trespass” eviction, so they had to enforce it. For 40 minutes, my children and I went through a stressful eviction monitored by police. I tried to explain, and officers formally advised me on camera to pursue civil action. At 9:06pm Travis used his personal phone to mockingly record my children and me. I told the officers I was going to record “this” for the record. We were forced off the property at 9:08 PM. When Travis threatened security, I called Sebastian Anderson and left a voicemail. He didn’t respond. Instead, I got an email survey signed by Sebastian asking me to review my stay. This property is a liability to the Marriott brand. Stay away.