Hilton Garden Inn Louisville East

I’ve stayed here many times over the last four years, but the hotel’s cleanliness, quality, and service have fallen sharply, especially over the past year. Last night was my final stay. The room didn’t feel clean, and I wondered whether the sheets had been changed because I found hairs in them. Then a cockroach showed up with the lights on. Who knows what was around with them off. I left for another hotel in the middle of the night. I’m surprised nobody has contacted me to apologize.

Some of the employees were really nice, while others felt off-putting. We had to change rooms because of roaches, but the second one was bigger and clean. I really hate the carpets in the rooms, lol. Who thought that design was a good idea? The stay was okay, though it could’ve been a lot better.

The room was super clean and comfortable, and it made me want to keep choosing Hilton Garden Inn. This spot is out on the edge of Louisville, so downtown and the Zoo aren’t very close, though you can still get there. The east side feels much safer to me than the west end. There’s no train or airport noise, and some restaurants and other things are close by.

My sister and I came from TN for Louder Than Life, but our Booking.com reservation gave us trouble. Regina and Justin, the general manager, were very kind and helpful. They found the reservation and gave each of us two free breakfast coupons for the inconvenience. We had a wonderful stay, and I’ll come back to this hotel next time I’m in Louisville.