Hilton Garden Inn Lynchburg

I had a very disappointing stay at Hilton Garden Inn Lynchburg. As a Diamond member for over 10 years, with only about 30 nights left until Lifetime Diamond, I've never been downgraded before. I booked a King Suite with a Comfort Bed through my corporate travel site, but was put in a standard King room without notice or explanation. My corporate travel company confirmed the suite booking. When I called the front desk, the associate kept insisting I'd booked a regular room and offered no attempt to look into it or fix it, just saying, “this is what you booked.” The room was in poor shape and felt dingy and unclean. The bathroom smelled, there was visible mold in the tub grout, and dirt and grime filled the floor tile grout. I also woke with a full-body rash and had to go to urgent care. I was diagnosed with contact dermatitis, likely caused by something in the bedding. The visit cost $150 and medication another $100, so the stay ended up costing far more than it was worth, financially and physically. Between the downgrade, poor service, cleanliness problems, and health impact, I won't return. I've asked my corporate travel company to remove this property as a preferred hotel so my peers don't have to go through it. For comparison, I'm Lifetime Platinum with Marriott International and routinely get complimentary upgrades without asking.

For my son and daughter-in-law’s wedding weekend, Hilton Garden Inn, Lynchburg gave our guests a welcoming, affordable room block, and we're grateful for the hospitality. Working with Jennifer and David was easy from beginning to end. They communicated well, accommodated us, and made sure everything was arranged just how we needed. The hotel is on Ward Road, handy to major stores and restaurants, so guests could pick up anything they needed over the weekend. Our guests were comfortable and well cared for, and appreciated having an affordable option. We've had good experiences with Hilton hotels, and this one was no different. I'd recommend Hilton Garden Inn to anyone looking for a reliable, welcoming place to stay.

The general manager was super nice and gave me a partial refund, the one positive in an otherwise bad stay. We were visiting our kids at LU and usually use Airbnb, but chose a hotel this time. Right after checking in, I found trash that wasn't ours in the bin, toenail clippings on the carpet, pubic hair around the toilet, a bathroom door that dragged on the carpet and wouldn't close, and blinds that didn't cover the window. I called the front desk. The hotel was booked, and she offered a refund so we could go elsewhere, but said the area hotels were all booked. I fixed the blinds and stayed the night. We'd paid extra for breakfast at the on-site restaurant. They told us to sit and wait for a waitress, but after several minutes I had to go up and order. The food came out wrong and nobody tried to correct it. The eggs were cooked in the restaurant, but the sides came from a buffet bar that was just a regular continental breakfast. I paid $10.50 per person, while the walk-in price was $18. We didn't eat it because it was nasty. I'd skip breakfast, and maybe the property too.

It was an okay stay, but the pool was freezing and there was hair in the shower. They charge a lot per night and don't include breakfast, so bring your own. There wasn't any spot to take the animals to use the bathroom, and there were hardly any cups for the coffee.