Tru by Hilton Lynchburg

We’d driven 430 miles for a wedding, and I use a power chair full time because I have Muscular Dystrophy. I’d booked an accessible room weeks ahead, then heard there was a problem with it when I was only 30 minutes away. I panicked and explained what I needed, asking them to find a fix. Soon after we arrived, Sarah was on the phone trying to sort something out, with Kaitlyn helping. They came up with a creative solution that worked even better than our original room. Kaitlin and Madeiro got it cleaned promptly so we could unpack and rest before the evening’s wedding events. Hotel room problems can happen. What counts is having hard-working employees who step up and provide good customer service. Thank you!

The staff were all friendly and helpful, but I wasn’t comfortable sleeping in our room with so many bugs. There were around 20 ladybugs and 10-15 stink bugs, not just one stray spider.

The rooms at this Tru are smaller than a typical hotel room, but they’re modern and very clean. It’s conveniently close to LU, shopping, and the airport, and we’ve stayed here twice to visit family. Breakfast wasn’t as good on this visit. Last time they had muffins and other pastries, but this time the woman overseeing breakfast seemed gruff, unhappy, and very loud. The rest of the staff were super nice, and we’ll definitely come back to this location.

The gym was nice, and coffee was available all day. Still, after more than three weeks here for work with a break in between, I won’t return to this Hilton location. I left a deactivated iPhone behind, but it wasn’t turned in. When I asked for help, staff insisted I must have left it at home instead of trying to track it down. It had photos of my daughter as a baby, so I really wish it had been found. I asked for room service only on my days off, since my belongings had already gone missing, but they cleaned when it suited them instead. Breakfast was late on a few days, and staff gossiping about coworkers at the front desk made things uncomfortable. After I raised the issues with my employer, they moved the rest of our crew elsewhere.