Clarion Hotel Conference Center Maggie Valley

The staff were friendly and helpful, and the hotel was clean enough for the good night’s sleep we needed after a long road trip. Beds and bathroom were clean, though parts of the place are dated. The cold hallways and freezing Mexican restaurant where complimentary breakfast is served were uncomfortable. The elevator is very old and the corridors need updating. It’s a fairly decent hotel in the mountains, but I wouldn’t want to stay longer than one night, and these concerns would probably keep me from coming back.

The first two rooms were ice cold, warmer outside. I was told, “we don't keep the air on when we are not busy,” and that the 4th floor tends to get cold. One room had no shower curtain, and the connecting door latch was broken. Why put people on the 4th floor if it gets cold? The next two rooms felt warmer and more welcoming, but had no conditioner in the wall holder. The 3rd-floor halls were still chilly, just more tolerable. Housekeeping knocked on our doors at 830 am on checkout day, waking us earlier than we wanted. Breakfast was basic and bismal. At 930 they started cleaning up without asking if we wanted anything, like a coffee refill or hot chocolate, before taking it away. As far as I knew, breakfast was available until 10 am, so we left thirsty. $50 a night at best, not worth the $130 I paid per night for each of 2 rooms for 2 nights.

The bathroom smelled of sewer gas, apparently because the sink installer failed to put in a pee trap to block it. When we told the front desk, they didn’t seem to care and acted as if it were a regular problem. I should’ve checked reviews first, since several others have complained about the same smell. It seems they used the cheapest unqualified person to install all their sinks. This is not code complaint. The place also felt insecure. Anyone from the street could walk through an unlocked door to any room 24/7. Most places require guests to enter through the lobby after hours, if not all the time. The security lock was broken off the door, as shown in the photo.

We were traveling by motorcycle with 20 friends and stayed one night. The room was quiet, tastefully decorated, and newly renovated, with a comfortable bed. Staff were friendly, and the location was handy, next to a gas station and with its own good Mexican restaurant. We had a good stay and would come back.