Hampton Inn & Suites Cincinnati-Mason

The bathroom was rusty and looked unsanitary, and there was barely anywhere to store clothes. It was like a metal wire rack with only a small closet for hanging things. Curtains in both the rooms and bathrooms were stained. The lobby carpets were severely soiled, and the rooms were especially affected. Smoke came from the elevators and filled the entire room. There were no stop signs on the way to the hotel entrance, which seems like a significant safety risk. The only viable options were the stores and restaurants. The weekend front desk employee could be friendlier and less focused on towels for the pool. If they want to make money, they should hire someone at the desk who's more approachable and enthusiastic about the work. I understand we had a large group for our soccer tournament, but we helped clean up and turned in at a reasonable hour. The parents and kids behaved well, followed strict rules, and were supervised the whole time.

I found blood stains on the sheets when we woke up. Absolutely disgusting. The night before, we got back late from Kings Island, were tired, and just crawled into bed. At check-in, the girl at the front desk was rude. Then at 9:30 someone knocked, but nobody said anything. Two young boys just opened the door. There was no housekeeping cart or anything. This is the worst hotel I've ever stayed at. Don't stay here!

Sam made me feel genuinely welcome as soon as I arrived. He was attentive, professional, and always ready to help with a warm smile. He answered all my questions promptly and kindly. It's clear he takes pride in his work and truly cares about guests. Thanks to people like Sam, a hotel stay becomes a memorable experience, not just a trip. He's the heart and soul of the hotel. Thank you for your warmth, support, and sincerity, Sam. Employees like you are rare and deeply appreciated!

Megan helped coordinate our room block and made sure our reunion went smoothly. The whole team helped make the HRB 55th family reunion one to remember, and we'll definitely be back. We hosted it at the Hampton Cincinnati Mason, and the staff made us feel welcome and cared for from the moment we arrived. The front desk team was very accommodating with our group's needs, and every interaction felt professional, friendly, and sincere. Our rooms were clean, spacious, and comfortable, with all the amenities we needed. The grounds were beautifully maintained, and the common areas gave us a perfect place to gather, catch up, and enjoy each other's company. I'd highly recommend Hampton Mason for a group event or a welcoming place to stay.