Econo Lodge McAlester

We booked through Choice and asked to cancel, but manager Willie refused. We drove more than 25 miles to stay after he threatened to ban us from the Choice member app. Our cards were giving us trouble, so I tried using my Venmo card. He said he canceled the payment because the reservation wasn't in my name and he wouldn't take my card, and told me the money would be back in 15 minutes. Three days later, Venmo said the hotel hadn't sent a cancellation notice. I called the hotel and was promised a callback, but never got one. The room wasn't good either, with dirty black marks near the bottom of the walls and a stained yellow tub. They also had to come fix the TV. I can't recommend this place unless it gets a new manager.

EDIT: After I posted this, Econo Lodge sent me a harsh, inappropriate email, included in my added photo, and banned us from staying there again. Their public reply also blamed us for things I never mentioned. I had tried to leave a polite but honest review for people using Google Maps, which does list incorrect information. The extra $3 charge was hidden in fine print most people wouldn't notice. After receiving two rude replies, I changed my rating from three stars to one. I wouldn't go back, and I'd tell others to avoid this place. The motel was adequate for a budget stay, but nothing special. Our room was clean enough, though there was dust and dirt on shelf tops and in overlooked corners. The bathroom looked worn and needed repairs, including around the plaster and the toilet paper holder falling out of the wall. The bed was comfortable, and the pillows were better than expected. The heater warmed the room quickly but was loud enough to drown out the nearby highway traffic. The door opens directly to the outside, just a few feet from parking, which was convenient, but it wasn't airtight. Light showed through the gap even when it was shut and locked. Google Maps showed posts and photos apparently from the hotel claiming there was a pool, hot tub, and breakfast, but none of those were available. We booked directly on the Choice hotels website, which apparently only placed a hold on the card, since payment was still due at check-in. We were then charged about $3 above the total with taxes and fees shown in the booking.

We only wanted a bath and a decent night's sleep, but the tub was so filthy we couldn't bathe, and we didn't sleep. The sheets had blood spots and bugs, and the room wasn't clean. When we asked for the bathroom to be cleaned again, they said they couldn't do it. We asked for supplies and tried ourselves, but the dirt wouldn't come off. The clerk said management allowed showers only, no baths. That ruined the stay. We were given towels after asking for clean sheets and towels, but I couldn't tell if they were clean. I needed them on the floor because the carpet turned my kids' white socks black. The Priceline photos didn't match the rooms at all. They also charged my card twice for the room, and I still haven't got the money back. I won't stay at this Econo Lodge again, or at any Econo Lodge after this experience. Ask questions before booking or handing over your card.

Wally at the front desk was so friendly and helpful, even though we booked at the last minute. The room was very clean, with comfy beds, a nice hot shower, and a mini fridge. The TV had lots of channels, and the AC felt great on a hot day. It was easy to find and close to plenty of restaurants, so dinner didn't mean a long drive. We had a great stay!