Fairfield Inn & Suites by Marriott New Orleans Metairie

Letricia at the front desk was a huge help when we found out we needed to extend our stay, and John from maintenance was just as great, always willing to help with a smile. We were here for almost two weeks after buying a house and discovering it wasn’t livable. The hotel was extremely clean, and I saw people cleaning every day. Our room was serviced every other day, with fresh towels and the used ones and trash taken away. There was always hot water, coffee, and ice water in the lobby, plus bottled water at the desk. Everyone was kind. After a day at the house, it felt so nice to come back somewhere lovely. I really appreciated the care and cleanliness, and a big thank you to Letricia and John! ❤️

The staff made us feel watched, even from the parking lot, as they kept checking what we brought in and took out. The hotel looked decent at first, but that impression didn’t last. There were no gluten-free items, including Udi’s muffins or bagels, and none of the usual Marriott breakfast favorites. The photos showed fresh fruit, but there wasn’t any. In the room, the bathroom vent didn’t work, so odors drifted inside, and there was mold or mildew around the vent by the bed near the closet. The tub had mildew too, the stopper was broken, some lights didn’t work, and there was hair on the supposedly clean towels. The lamps were cheap plastic and the alarm knob was busted. Our key card failed twice and an engineer had to come. The luggage cart wheels were so flat it felt like football practice pushing it. Worn down, poor airflow, mold by the vents, no gluten-free options, and no real hospitality. Marriott needs to do better here.

The parking was a mess. Several times we had to leave the car far away because the hotel was booked full but only had about seven parking spots that weren’t closed off. If they can’t handle full occupancy, they need to block off rooms. The TVs didn’t work, and no one came to fix them, day or night. They kept saying they’d send maintenance, but nobody showed up over four nights. Staff on both shifts offered no solution, and management hasn’t replied to my attempts to contact them. They never cleaned our room or left towels or anything, and there was no resolution after the stay. I will not stay here again. This is by far the worst hotel stay I’ve had, and I’m not going away. If nobody contacts me to make it right, I’ll single-handedly tank this 4.2⭐️.

The beds were comfy, the rooms clean, and the location felt safe, with good food options and about a 12-minute drive to the airport. But the elevators were out of order for the days I was there, and the lobby AC seemed broken too. Breakfast was uncomfortably hot because of it. Those two problems kept me from giving five stars.