Casa Sobe

The two windows in our room both faced another building’s wall, so there was no sunlight and it felt like living in a box. The bathroom water pressure was extremely low too, though after everything else I didn’t even report it. The rooms look fresh and nice, and the location is great, but management made this stay very disappointing. It was unusually cold in Miami that week, around 38°F at night, and our room’s AC heat didn’t work at all. Management kept sending a maintenance guy who didn’t speak English. He looked at the unit, said, “I will fix it now,” and left. He came five times without fixing it. After each visit, management emailed that he’d reported the AC was fine. I recorded a video showing no airflow and no sound from the unit, but they kept insisting in writing that everything worked and implied we wanted the room “extremely hot.” That wasn’t true. We were freezing and slept in hoodies. The motion sensor lights were another problem. They turned off every couple of minutes unless you got up and moved around. It was miserable during the day and evening, especially since there was no outside light and we couldn’t simply switch the lights off. Management again emailed that this wasn’t true and claimed there was a switch to disable the sensor. Their own maintenance guy told us it wasn’t working and he couldn’t do anything, but we were still blamed. After five or six emails and several calls, we gave up. We were in Miami for business and had meetings all day. A little less back-and-forth over email and more action would have made a huge difference.

The property’s interior furnishings are high quality, and its excellent location puts both the beach and lots of bars and restaurants within easy reach. There’s no reception, but the support number responds quickly when you need something. Two sunbeds are included each day, and they’d otherwise cost $30. Room cleaning and bed linen changes could be better. I think people would gladly pay more for those extra services. We liked the place and would be happy to come back.

The room was okay and clean, but the windows faced another building completely, so there was no natural light like the sunny views in the listings. At night it was very cold because the heater didn’t work. Management sent maintenance, who couldn’t fix it, then simply claimed it worked and told us everything was fine. The people running this place are absolutely garbage. The light sensor was broken too. Even maintenance said this was a known issue nobody had fixed. The lights kept turning on and off every 30 seconds, even while I was in the room. No one on site spoke English, and nobody answered or responded through the QR code at the door.

I was unsure about booking a hotel without a familiar brand, but the location looked good and the room and customer service blew me away. It had everything I wanted, and the beach was a very short stroll away for a morning walk. I also felt safe and secure. The cleaning staff went above and beyond.