EVEN Hotel Miami - Airport by IHG

The room wasn't clean: there were hair clumps and mildew in the bathroom, plus dirt near the front door. Getting there was frustrating too. We waited an hour and a half for the airport shuttle. On our first calls, we were told they couldn't help and to ask an airport employee, then that the driver was on break. They paged the shuttle only after our third call, and it arrived about 15 minutes later. Other passengers were upset about the same service. The man who checked us in was friendly and helpful, and the cafe worker making coffee was lovely. I also liked the ginger and peppermint water in the lobby.

The easy check-out in the morning was a plus, but the woman at the desk was rude. It was around 4 a.m., sure, but she looked irritated, didn't make eye contact, and didn't even say good morning. Front desk staff should greet guests. My husband and I had stayed the night using complimentary American Airlines vouchers after our Miami flight was delayed and rebooked. Check-in was quick, and the young woman there was very nice. I liked having a shuttle and being close to the airport, though the hotel is far from stores and other places. The room was fine, but the bedding smelled old, like the comforter hadn't been washed, and there was no hot water.

Ceasar at the front desk turned a question about my meal voucher into a really upsetting customer service experience. The prepaid voucher said it covered one entrée, dessert, and a nonalcoholic drink. He showed me a note on his personal phone saying I could only choose chicken nuggets, wings, or a burger. I was fine paying the difference for something from the regular menu, but he didn't know the voucher's value. He banged his phone on the desk twice and said, “Your food is free, eat or you can leave.” He also claimed I'd disrespected him just by asking about it. I've traveled for over 35 years and have never had an experience like that. I won't be returning. I stayed one night at the Even Hotel Miami Airport. Check-in itself went smoothly, and the receptionist was friendly and professional. The room was spacious, clean, and well kept, and the restaurant staff were very friendly and accommodating. The hotel is beautiful and the rest of the staff were pleasant. Thank you for your hospitality.

The room was clean and had what we expected, though the lighting was sparse. With the blinds open, we were a little concerned that passers-by might see us wandering around in our underwear. Breakfast was sit-down: once we got a chitty, the lovely woman in charge served an American cooked breakfast. The return shuttle driver was cheerful too, just as upbeat as the first one. Getting the shuttle from Miami Airport was confusing at first. Any hotel shuttle bay seems to work, and we used Bay 4. The bus comes roughly once an hour. They all look alike, so watch for the EVEN logo and do what you can to get the driver's attention, wave, use your phone torch, or, if you feel like it, show a bit of leg. We never found the website that apparently tracks the shuttle. The driver was brilliant, friendly and helpful. He picked up our bags, and we tried to manage the UK-to-US tipping custom without knowing whether we'd tipped generously or accidentally insulted him. Check-in was a mixed bag. The man checking in beside us sounded cheerful and helpful. Our clerk took our name, card, and passport, handed us a key, and said “Room XXX.” She didn't point out the lifts or mention breakfast, and we later learned she'd also forgotten to give us the breakfast chitty. The shuttle drivers could teach her a thing or two.