Springhill Suites By Marriott Baltimore White Marsh/middle River

The staff were pleasant enough, but I’m disappointed again. The room has just two sets of towels, which is disappointing, and the bright bathroom light on the USB is too much. The frosted bathroom door is poorly designed too, since it wakes your partner in the middle of the night. A tiny 3 oz bag of popcorn costs $16, which is outrageous. Breakfast was another letdown. The coffee is awful, even worse than in Elf. SpringHill might save money with thin coffee, but it loses customers. The oatmeal sticks to the ladle because it’s so poorly maintained. Add water more often, or serve it with a long-handled spoon. The laundry setup was the worst I’ve dealt with. You have to load and use Airwallet, from Europe, along with Bluetooth to start the machines. It can take 20-40 minutes before any machine recognizes your Bluetooth. The dryer claims to run for 60 minutes but really gives you only 45, leaving clothes soggy. Laundry that should have taken 90-plus minutes took over three and a half hours, and my clothes were still damp.

The rooms here are clean like they’re supposed to be, and this is easily the best hotel I’ve stayed at in Whitemarsh/middle River. The other hotels I’ve tried in Whitemarsh were run-down and dirty. I wish I could give this one 20 stars. I’ll be coming back.

The neighborhood is nice, with restaurants close enough to walk to, and it’s a 20-minute drive to baltimore cruise port. My room was clean and smelled great, and the bed was comfortable. Breakfast was good too, with eggs, sausage, potatoes, yogurt, fruit compote (wow), bagels, and awesome pancakes.

I booked a weekend room for my fiancé’s birthday, hoping for a relaxing getaway. The price charged to my credit card was almost double what I was quoted when I reserved, and I was misled about the amenities, including a pool. A pool was a deal breaker for this birthday trip. We tried to make the best of it until my shower flooded the whole bathroom because of poor drainage. I slipped on the floor and really hurt myself. I reported it to the front desk, but they said no manager was available on weekends. I called corporate, and they contacted the desk and told them to call the manager because I had fallen. The desk said she didn’t answer and wouldn’t be available until Monday. It happened at 10 am, and now it’s 11 pm with no word from the manager. I worked for Residence Inn Marriott for years, and I know the manager should have come in even on her day off and filed an incident report. I don’t want to stay somewhere management is nonexistent on weekends. Who is running this place? This was the worst guest experience I’ve ever had, and I’m livid. I hope corporate sees this and takes action. I’m contacting a lawyer about the fall, and I want a full refund for this awful, completely unacceptable experience.