Hampton Inn Milpitas

I’ve traveled for 30 years and have never felt so harassed or unwelcome. The hotel keeps its doors locked 24/7 because, apparently, people often steal keys to get free breakfast. I was a registered overnight guest in the lobby with my book bag and coffee. I let my wife sleep in, as I do at every hotel, and got up, cleaned up, and went downstairs. When I went to my car and came back in, I had to fumble in my pocket for my key because the hotel was locked down at 8 in the morning. That made it look like I needed help, but I didn’t. I was a registered guest. The breakfast staff apparently found my behavior offensive, and a manager came over to ask for my ID. They didn’t wear a name tag or introduce themselves. The staff accused me of having a stolen key, and they weren’t telling the truth. It felt like they’d been trained to ferret out anyone who had a key to come and go. If the breakfast staff can’t handle a guest getting coffee and returning to his room, they should work in a different industry. Poor management, and completely unprofessional. I asked for a refund and a voucher for future stays, and can’t believe I’m still waiting for the refund. It should have been issued immediately, with a formal apology. Management chose to delay responding, which is why I’m writing this. Stay clear of this dump.

The rooms were clean and spacious, with updated showers and plenty of counter space. Staff were kind, and parking and WiFi were free. I’d stay again.

On October 15 and 16, the shower had a plug and leaked across the bathroom floor, so we couldn’t use it. We were told no other room was available and it couldn’t be fixed that night. The next day, we were moved to another room and had to pack up all our things. After some discussion and what I thought were absurd explanations for why we should still pay full price for a room with a nonworking shower, Gabe, who said he was the operations manager temporarily assigned from a Disneyland location, promised to add 30,000 points to my account #1139405060 within 24 hours. He said lowering the room rate wasn’t possible. I’ve called and emailed since then and still haven’t heard back or received the points.

The staff were wonderful and helpful with the problems they could control, and the rooms were very clean and orderly. Breakfast had a good selection and stayed well maintained through the morning. The lobby looks modern, but the seats are uncomfortable, and the outlets at the communal table don’t work. There aren’t any USB charging ports, either. For an update in 2025, it’s just not up to par. It’s 2025, not 1985. We had to move rooms because the sink in the assigned one wouldn’t drain, and in the next room the toilet wouldn’t flush properly. Two strikes. There are plenty of other renovation issues: the in-room AC thermostat, which uses Bluetooth, barely worked if at all; the bathroom light shut off automatically while you were still using it; there was no bathroom vent fan; and the refrigerator barely cooled even on its coldest setting. There’s no ice box, either. Whoever owns this hotel needs to up their game. I travel a lot and have stayed with the major competition. This place needs to improve.