Sofia R.
Booking.com booked the wrong night after searching dates other than the ones I specified. I noticed right away and contacted both the property and Booking.com, but the property refused to cancel and charged me the full price for a room I never used. Booking.com’s agent even explained that canceling it for me wouldn’t cost the property its commission. So I’m paying $600 in the middle of the holidays for a place I never set foot in, and after this, I never will.

