Trilogy Hotel Montgomery, Autograph Collection

The location is great, the hotel has a cool vibe and a chic rooftop bar, and it could be a great addition to downtown. But I left disappointed given the price and what I expected from the room. We booked a Junior Suite through the Marriott Bonvoy app, expecting the balcony shown in the website photos. Our room had none. The front desk said some Junior Suites have balconies and ours didn’t, but that wasn’t clear in the listing, and all the Junior Suites cost the same despite having different features. As Gold Elite members, we also asked to upgrade to a next-level room that still appeared available for the following night. They refused, saying it was booked, even after I pointed out the website still showed it available. They didn’t explain why it could still be booked online. The shower’s hot water was weak and inconsistent too. A front desk team with more of a customer-first approach could make this a great hotel.

The rooftop restaurant was one of the best parts of my work trip. The food was amazing, the setting was great, and it was so convenient to have it right in the hotel. The rooms were spotless, comfortable, beautifully updated, and thoughtfully equipped, with a modern look that made it easy to relax after a long workday. From arrival, I liked the hotel’s design and welcoming feel. It was a fabulous stay, and I’d recommend Trilogy Signature Hotel for business or leisure. I’m looking forward to coming back.

The room seemed awesome, the hotel was unique and pleasant, and the person at check-in, Aisha?, was great. I’d reached diamond status with Hilton and thought I’d try for the same with Marriott. Then I woke up to cockroaches all over the room. There were so many I joked that if each one were worth a dollar, I could stay at the Ritz. They looked like the invasive kind, so it didn’t seem like a one-off. Where there’s one, I figure there are a million. Absolutely awful. I’ll never stay at another Marriott.

Lakeshia and the whole team made a difficult stretch much easier with their flexibility, kindness, and thoughtful care. We felt supported throughout, and their professionalism gave us confidence and helped everything run smoothly. Lakeshia’s leadership stood out. She anticipated what we’d need, handled the details carefully, and responded to every request with personal attention. Each team member brought patience, expertise, and positive energy, working together and going beyond what we expected. Their generosity with their time and the warmth they showed left a lasting impression. We’re deeply grateful and have the highest regard for their work. We’ll gladly recommend their services, confident others will be treated with the same care and respect.