Hampton Inn & Suites Moore

I went to check in Saturday night with my sister. We’d booked online and planned to pay there. My card declined at first, so we unlocked it, tried again with the right amount, and it charged. Then the desk person said it had been denied again, even though almost $200 came out of my account. He said the pending charge wouldn’t return until Monday, and because it was Saturday I’d need another card with another $200 to get keys. I didn’t have that much extra, and they wouldn’t take the cash I had. The manager was called, and while the desk person was talking with him in front of us, he confirmed they could give us a room and handed us a card authorization form to charge on Monday. So apparently keys could be made without payment. But after going to the back while still on the phone, he came back, took the form, and said I had to provide a different card and pay again. He said it was because I used a Cash App card, which only lets them charge it a certain number of days later. If they’d told me this when they saw the card, I could’ve moved money to my only other card first. I’ve never had this trouble with my card at other hotels or businesses. I understand the front desk wasn’t responsible for the card issue itself, but I can’t understand why neither the employee nor manager found another solution after first offering the form. I couldn’t put the form on another card and move the money over once it came back. The banks were closed, so I couldn’t deposit my cash, and they wouldn’t accept it even as a one-time payment. I was told to come up with another $200 I didn’t have or lose the room. I left nearly $200 short and had nowhere to stay. Thankfully, a nearby hotel worked with us and gave us a room for the night. It’s just crazy there wasn’t a way to sort this out when the charge had come out and gone pending, and I could have moved money to my other card. I didn’t have another $200 to spend.

Tresa/ Theresa, the woman at the night desk, was courteous, friendly, and helpful. She answered our questions and never made us feel rushed or brushed off. She helped make our stay enjoyable.

I’m done with Hilton. This place clearly isn’t Hilton owned, and it isn’t new as its website claims. It was dirty everywhere: the windows were so smeared I couldn’t see out, the upholstery was stained, and the carpets throughout were dirty and marked. The internet was unreliable, only one elevator worked, and the room phone and several outlets didn’t work. Avoid the breakfast bar. It was the nastiest I’ve seen, with spills and messes left uncleaned. The price was outrageous too.

Handy place to stay if you’re catching a Greyhound. The smoking room had holes in the sheets. There are late-night snacks in the office and a convenience store across the street.