Oakwood Mountain View

Felicia has been amazing with my family. She’s kind, listens to our problems, and takes action. My kids love her personality, and I’d give her and the rest of the staff five stars. We still live here and hope things improve. We’ve been residents since the apartments opened in 2016, and were the first family to live here. The apartments are nice, and our first manager was always kind to us. The staff and security were good, and every manager before Ashley treated us well. Since Ashley arrived, though, our experience has fallen apart. She was rude and didn’t listen. Our bikes were targeted twice, and one time someone stole a bike worth over $1,000. When we asked Ashley to check the locker room cameras, she kept saying they didn’t work. Our car was also robbed, and money and checks left inside were gone the next morning. Ashley didn’t answer our email about it. When we went to see her, she said the cameras weren’t working and there was nothing she could do. She often ignored us and our emails. In January, after I took out the trash, we found all of it dumped outside our door. We don’t know who did it. Ashley said we shouldn’t leave trash outside the trash room, though we hadn’t. The room was full, so we left our bags beside the trash can inside, among a lot of other trash. It seemed someone had gone looking for our apartment to leave ours on the doorstep. Ashley also sometimes opened our mail and handed it to us opened, saying, “I thought it was mine,” even though my name was clearly on the envelope. Since she arrived, we’ve lost a lot of mail, and never found some of it. I could list many other things Ashley did. If we’d had a different manager and a better experience, this complex would get five stars from us.

For a month-long stay, the small furnished apartment was enough, and it was clean. The amenities were good and the location was a real plus, close to restaurants, a grocery store, and Safeway. El Camino has a good vibe. The water pressure was low at every tap, though that didn’t bother us much. Otherwise, we were very satisfied.

We had our belongings stolen from the enclosed first-floor patio, and a broken sprinkler damaged my car in the garage. Management didn’t cover the car damage. Packages were stolen multiple times in the year we lived there, and management did nothing. People smoked in the apartments without management addressing it either. The jacuzzi was out of service for six of the twelve months we lived there, and management didn’t seem to bother fixing it. When we moved out, we were charged a cleaning fee on top of our deposit. Don’t assume things will improve or that you’ll be lucky. Other reviews show management has been consistently horrible. Find somewhere else to rent.

Brendon and Mason make me feel valued as a resident, and their service is excellent. Brendon is careful with the details, handling requests and explaining things thoroughly throughout the leasing process. Mason’s calm, responsible manner makes every interaction pleasant, and he’s always available to help. Together they make the Greystar community feel welcoming and well managed. This small team has impressed me more than larger teams at other Greystar properties. They deserve this five-star review.