Darren H.
Check-in went well, but when we reached our floor the whole hallway smelled like a nursing home or hospital. The room was extremely outdated, with a stove and fridge that looked like they were from the 70’s. It felt more like a cheap truck stop motel than a resort. The bathtub had no knob, so we called the front desk and maintenance came to fix it while we were at the pools. When we went to bed, we found blood stains all over the sheets and body fluid on the top sheet. A female employee at the desk said nobody was available to bring sheets up, so I had to come down for them. I showed a male employee photos of the sheets, and he apologized repeatedly while getting replacements. He also told us to return in the morning to discuss it with the manager.
