Comfort Suites Myrtle Beach Central

The desk clerk was friendly, but we wouldn't stay here again. Traffic from the frontage road and noise from the hallway were both noticeable. The hotel and room felt dated, and the room wasn't very clean. The bed and pillows were terrible. Lobby coffee was cold and old, and the hot breakfast was such a joke that I'd be ashamed to serve it.

The airport was convenient, but that's the only reason we stayed. We hardly slept: there was road noise, light coming under the curtain, a gap around the hall door, and neighbors slamming things, coughing, and talking on the phone in the hallway. The bed was hard, lumpy, and squeaky on its metal frame, and the pillows were hard and lumpy too. The bathroom floor and walls were filthy, and there was a metal table in the shower being used as a stool. The room coffee was terrible and the lobby coffee was cold. No hot breakfast, just spicy sausage patties and a few condiments. Never again. I'd appreciate a refund.

I only submitted feedback after the hotel repeatedly asked me to review my stay. I tried to be fair, mentioning some good points about the room along with concerns I noticed: common-area cleanliness, maintenance problems, and an elevator that stopped. Management answered with a defensive, corrective email that tried to discredit my review because I hadn't reported the issues while I was there. Guests should know that even measured feedback they ask for may be met with a reprimand instead of professionalism. The stay itself, and the way they handle guest comments, fell short of reasonable service and accountability.

The hotel was damp, musty, and dirty throughout, with badly stained carpets that looked as if they hadn't been vacuumed or cleaned in ages. We had booked two rooms for one night with friends. The first was meant to have a king bed and pullout couch, but there was no couch, so those friends had to switch rooms. That was acceptable, though both rooms smelled musty and the couch turned out to be damp. In the second room, with two queen beds, water seeped through my sock when I stepped on the carpet. It was soaked from a leaking air conditioner. We moved to another double queen, but the bathroom was filthy, with hair everywhere, including balled up on the floor, and a stained tub. My friend pulled back a comforter and found obviously dirty sheets that smelled of sweat. There was also a huge water stain on the ceiling, probably concealing mold. Rather than move yet again, we left to find somewhere else to stay. I've never seen such an unkempt hotel. It makes me glad to spend a little more at Hiltons or Marriotts. We were checked in for only 5-6 hours and actually spent perhaps three hours there, but they still refuse to refund me. The hotel manager, either Michelle Reed or Alyssa Quintero, won't even speak with me by phone. The main customer service representatives, whom I've called twice, say the individual manager decides on refunds. They want to give me points, as if I'd ever stay at this chain again. Filthy hotel and poor management. I'd give it zero stars if I could.