Renata C.
The rooms were dated and not very clean. We hadn’t even gone to the beach, yet there was sand on the floor. There was no blow dryer as advertised, and the phone to the desk didn’t work. We reported it, but it was never fixed. They charged us $ 11.00 for a small yogurt my friend had. It’s been a long time since I had such a bad hotel experience. Management seems too cheap to clean up and make the updates the place needs. This was their response: “Please contact the hotel directly so we can address this further. We hope you’ll give us another chance to provide a much better experience in the future.” I called today and spoke with NT directly, as he suggested in the response. He didn’t know what I was talking about, so I explained it. He didn’t apologize, and I’m not sure why he suggested calling since he wasn’t interested in resolving anything.
