Hilton Club West 57th Street New York

The rooms were nice enough, but the staff cast a real shadow over our trip. Every time anyone in our party tried to talk with them, we got a poor attitude. They gave us no information about the resort, nearby area, or transportation, and told us we couldn’t use the owners lounge unless we had specifically purchased at this location. I found the lounge myself on our final day and learned we did have access, but it was too late to use it. We had to buy breakfast or eat out every day instead of making a quick trip to the lounge. We had booked four premier rooms for six nights, all with Elite Plus status. The staff were the least friendly I’ve ever encountered. They invited us to another timeshare promotion to see the property; we considered it, but after how we’d been treated, we didn’t want more time with the staff. We weren’t asking for anything beyond what we were supposed to receive. It was my wife’s and her twin brother’s fiftieth, and we did our best not to let this ruin our time in NY.

The people made this trip feel more special than my many previous visits to NY. Sheril handled most of my interactions and brought such positive energy to the day. Her customer service added another layer of enjoyment to an already great trip. Livingston also deserves a shoutout for helping with our luggage and bringing the same kind of positive energy. The room on the 19th floor was roomy and had a nice street view. The location fitted my plans perfectly, with the subway entrance and everything else so walkable. If you want a good-sized room, an easy location, and excellent staff, you won’t regret choosing this spot.

The room was clean and the views were amazing, and Houria and her whole team made this a phenomenal stay. Their kindness and attention to detail really made a difference, and as a Hilton Grand Vacation Owner I was extremely satisfied with the experience. It was my birthday trip and also a welcome-back trip for my 13-year-old. NYC is where she was born, but we hadn’t returned since she was a toddler, so this meant a lot to us. The W 57th team made sure we had the best trip ever. I’m looking forward to coming back. Thank you!

Sheril made me feel at home with her care and attention to detail. Her effort to make the stay comfortable and welcoming is what made this my best Hilton experience so far. I’ve stayed at many Hilton properties around the country as a loyal Hilton Honors member, but this location has exceeded all my expectations. The service and accommodations are a great combination, and it’s a special Hilton location to me. It’s exactly why I remain committed to the brand. I’d recommend it to anyone looking for more than just a place to stay.