Hampton Inn Niles/warren

The beds are comfortable, with both soft and firmer pillows, and the rooms are clean, well equipped, and thoughtfully set up for comfort. The property is well maintained, with remodeling work underway to improve stays further. If you need anything, call the front desk and they take care of it promptly. Being at Eastwood Mall is handy for nearby restaurants and shops. As usual, you can't go wrong choosing Hampton Inns on your travels.

We stayed twice in two weeks and had good experiences both times. The rooms were clean, and the staff were exceptionally friendly and helpful, especially the night shift. It's a little pricey, though that's expected with the high volume. My only reason for taking off a star is that we were charged the pet fee twice on both visits. The first time, I'd accidentally booked through Priceline, apparently where the website's phone number sends you. They said the rate couldn't be changed because it was a third-party booking, which I understand, but still charged the pet fee after I'd already paid it through Priceline. On our second visit, the lovely woman at the desk noticed and fixed the mistake. Great stay overall, just check your receipt.

I stayed at this property for two months for work. After my room was cleaned one day, I came back and found several personal items missing. I searched for an hour, checking behind the bed, couch, drawers, and closet, then went to manager Jackie Reese to report it. She asked me to come down to file a report, but before I could explain what was gone, she said she didn't believe it and pointed out that the room cleaner had worked there a long time. I felt she was taking the employee's side before hearing me out. I showed Jackie my bank statement to prove the items had just been bought locally. After I gave my statement, Jackie and Destinee treated me differently, ignoring me or giving me attitude at the desk, even when I came with a coworker for towels or a package. I tried to extend my stay two weeks before checkout and was told the hotel was sold out. I notified my company, only to hear they were on the phone with the hotel booking six additional rooms for the month. When I went back down with coworkers who had extended their stays, we saw how dismissive and rude the staff were to me. A new employee extended my stay, but Destinee came from the back office yelling that she couldn't and removed the extension from the system. Days later, my company was still struggling to get me a room, though I was told I'd get one of the new rooms being booked. I suspected the treatment was because of my report. Then, after work, I was told I was banned and had to leave right away. Destinee dismissed me again when I asked why. I called corporate and was told the hotel reported that I'd “fallen in my room.” I gave them the date and time and proved I was at work. I also reported the missing items, since nothing about that had been put in the system. Corporate said the fall notes had been uploaded three days after I was banned and found that suspicious. I tried again to speak with general manager Vivian L. Sullivan and assistant manager Jackie Reece, but was mistreated and dismissed. I never got an apology for the missing items; instead I was banned for a reason I'd proven false. I'd recommend the Residence Inn directly across the street. Its staff were magnificent and professional, and during my two-month stay there I got some of the best treatment I've had in my traveling career.

The rooms and location are pretty nice, which makes the check-in process especially disappointing. Unlike every other Hilton on the planet, this one doesn't offer mobile check-in, so you have to go to the front desk. I travel for work, and I only stay here if I absolutely have to. There were eight people ahead of me, and I had to listen as each got the amenities and breakfast information, then hear it all again when it was my turn, even though I could have already been unpacked.