Holiday Inn Express & Suites Bloomington - Normal by IHG

I paid a lot for a stay with almost no comfort, and after all that they only agreed to reimburse me for one night. I won’t ever return. I called a day ahead to explain that I work nights and would need to sleep during the day. I asked for a top-floor corner room. They gave me a top-floor room, but not in a corner, and the noise was unbearable. For all four days, I heard doors slamming and kids playing in the halls. When I opened the door to see what was going on, it was housekeeping slamming doors and vacuuming near my room. I told the housekeeper I was trying to sleep for work, but he kept vacuuming outside my room. I was miserable, got no sleep for three days, and had to work like that. It showed poor communication among staff and a lack of care for guests. Terrible.

We were profiled and discriminated against. My fiancé and I used the restroom before booking a room, and staff followed us in and told us to leave because we’d used it before booking. An older white woman yelled at him to leave and put her hands on him when we hadn’t done anything wrong. Management is unprofessional, and that woman needs to be fired. Charges are being pressed.

The location is outstanding, and the layout was nice. The shower had good hot water and pressure, and the coffee machine and breakfast were decent. The Friday morning agent was welcoming and friendly, but the others were not. I’d say hi or good afternoon and get ignored or a blank stare. I won’t stay here a third time. For a newly renovated place, it’s already falling apart. I could hear everything the neighbors did, watched, or said. There was a huge debacle over a legitimate service animal, and I’ve already contacted corporate. The bed wasn’t very comfortable; the old mattresses were much better. The shower has nowhere to put your things, and although pets are apparently allowed, I haven’t seen anywhere for them to potty.

The room was okay, but the doors slam loudly all day and night, and there’s a lot of road noise. The shower has nowhere to put your things. The hot tub was lukewarm. When we reported it, the front desk said management knows and won’t fix it. We stay at Holiday Inn Express all the time, but this one was very poor quality. We wouldn’t stay at this location again.