Quality Inn & Suites at Coos Bay

I’ve stayed in close to 100 hotels, maybe more, over the last 15 years as a traveling nurse, and this was the worst experience I’ve had. I don’t usually write bad reviews even when things go wrong, but I want people to be careful here. Nobody should have to worry about belongings being stolen from a hotel room, especially when they’re paying a lot to stay there. I was traveling with a group of nurses who were staying at the hotel. While I was out, someone came in to clean my room, and I quickly noticed things were missing. My $3,000 Louis Vuitton shoes were gone, along with a lot of makeup from my makeup box and some clothes. The cleaning lady came in as I was leaving, and I wasn’t away for long. When I came back, she was cleaning a couple of rooms nearby, so I know my things were there before she came in. Everything had been thrown around, nothing was where I’d left it, and I’m normally very neat. My suitcase wasn’t even closed, and things hadn’t been put back to make it look like nothing was missing. I estimate more than $5,000 worth of belongings were gone, including items I had that couldn’t be replaced. I was suspicious of the woman at the front desk because she was confrontational and rude when I reported it. She wouldn’t give me a number for corporate or management, or any contact to complain to. Her attitude made it seem like my complaint wasn’t worth her time, perhaps because she’d heard it before and didn’t want to deal with it. I also wondered why she didn’t seem concerned if there were a thief among the staff. I saw several, maybe dozens, of other bad reviews describing similar things, but didn’t read them before I stayed. That was my fault. I should have done my research. The hotel also smelled old and musty, almost moldy, and clearly hadn’t been updated. Looking back, I should have called the police, but I’m not from the area and was leaving that day, so I didn’t take the action I should have. That was my fault too. The way staff treated guests was disgusting. I hope the hotel takes its customers seriously and hires staff who aren’t rude and stuck up. Please be careful if you stay here.

I stayed here because I had an event at the North Bend Aquatic Center, which is nearby. The rooms felt modern and updated overall, though the bathtub and fixtures were a bit dated. The front desk helped right away and was very helpful. It was quiet, and the free Wi-Fi had a good connection. There’s no pool, but I had a very nice stay.

The customer service I got through Booking.com was phenomenal, and they offered 20% credit. Quality Inn, though, was the one that said the refund would only be $40, which is just 8.8% of the $450 I paid for three nights, two beds, and a couch. That amount covers the room taxes, and I was given Booking.com credit instead of money back to my bank. I tip double that. Booking.com, please take accountability and match the percentage. I’ve used the site for a while, but this has made me unsure about continuing. There were hiccups all through the stay. They first put us in the wrong room, then moved us to a “upgraded” one at no extra charge, though I’d already paid for the room that suited our party. The free hot breakfast was one of the reasons I chose this place. It had waffles, eggs, and sausage, and I was happy with it and told the staff so. The washer in the laundry room was broken. The jacuzzi was drained when we arrived, and for two days in a row they told us it would be ready at 10 am. We found out there was a leak underneath it, but they didn’t want to tell us. There were no signs until I spoke to staff. The TV froze, and after an hour waiting for maintenance I had to call again to get someone out. We missed our excursion. The fridge wasn’t cold enough to keep leftover pizza chilled. We were there three nights, and the tied-up trash bags I put outside were left in the cans. There were no trash bags, and by then I was tired of asking for things. I understand that one or two things can go wrong, but this was a whole string of problems. I’m upset with Booking.com too. I think someone should review what these third parties offer as credits, and customer service shouldn’t be okay with such a small amount. The staff who handled my calls met my expectations, but the refund didn’t. Quality Inn came back with lies.

We come to Coos Bay every New Year’s, and this was our second stay here. We like it a lot. The rooms seemed to have been updated since last time, and everything was new and clean. The TV remote was finicky, and the shower diverter needs attention because water still came out of the faucet, so the shower pressure wasn’t great. Neither issue affected our stay. The breakfast room is lovely, roomy, nicely decorated, and clean. I think complaints about breakfast are unfair when most motels don’t offer anything now. The choices are perfectly adequate and save the time and money of going elsewhere. The location at a mall isn’t scenic, but it’s convenient for getting to the fun stuff around the bay. They put us in a room in the back building, and it was very quiet.