Extended Stay America Palm Springs Airport

Mike made check-in smooth and easy, and he was remarkably helpful throughout my stay, making sure everything was taken care of. I had an incredible experience at Extended Stay America in Palm Springs because of his service. I’ll come back to this location specifically for him. If you want someone who really cares about guests, Mike’s the one.

We had a great stay at the Palm Springs ESA, and the cleanliness and amenities went beyond what we expected. Esmeralda checked us in quickly and thoroughly, and was friendly, knowledgeable, and efficient. She was a fantastic employee. The grab-and-go breakfast had great coffee and a nice range of morning snacks. Our only suggestion is a more comfortable toilet seat. We’d recommend the hotel.

We’ve really enjoyed staying here. The managers, housekeepers, and everyone else have been welcoming, kind, and accommodating. They make you feel like family. The hotel isn’t five-star, but the prices aren’t five-star either. It’s been renovated recently and looks beautiful, and there are plans to update the rooms this year too. I’ve owned several businesses, and I don’t believe anyone should be spoken to disrespectfully while doing their job. I was passing the front desk as I left when I heard a guest raising his voice at Esmeralda, whom people call Esme. I kept walking outside. When I came back in a moment later, she passed me with tears in her eyes. I stopped and asked what had happened. She said the guest had humiliated her, called her a name, and cursed at her. Esme is one of the most incredible employees I’ve encountered. She works with a genuine smile and positive spirit. I’ve seen her check guests in, clean rooms, take out trash, make reservations, and come in on her days off when someone calls in sick. That’s someone who cares about the customers and company. Nobody’s perfect, but if I were building a team, I’d hope every employee showed up like she does. She’s a dream employee, and I don’t think ESA realizes what a special person they have. I don’t usually write reviews, but after seeing a negative comment about assistant manager Esmeralda, I felt compelled to speak up because I was there when this happened. Everyone deserves respect, period.

I booked through Hotels.com and even called to confirm, but when I arrived they’d given my room away. When I asked the desk worker what I was supposed to do, he just pointed down the street and said there were a couple of hotels that way. I sat in the lobby calling around until I found a room at the Renaissance, for more than twice the cost. The worker offered me a free night another time, as if I’d come back. Hotels.com’s AI support agent said a live representative would call me the next morning. I’m still waiting. Don’t stay there!