Hilton Garden Inn Jackson Pearl

The breakfast buffet was delicious, and the hotel was clean and conveniently placed for restaurants, shopping, and other things. What stood out most was the service. Everyone, from the check-in desk and shuttle driver to the food service staff, was friendly, accommodating, and helpful. The southern hospitality made us feel welcome. I highly recommend this Hilton Garden Inn. I only wish I'd gotten the staff members' names so I could recognize their service.

We arrived around midnight after a seven-hour drive, and the front desk person was sitting in the lobby watching something on the computer. We'd booked two rooms. One had bugs everywhere, so we packed up and went downstairs to request a change. There was no apology or anything. I'd checked in through the app and chosen a room on the same floor because we were traveling with elderly parents, but none were available there, so I ended up on another floor. It was a huge inconvenience. The second room wasn't much better, with things broken and falling apart. The rooms and customer service were both horrible. I wouldn't stay here again. They don't value guests or their business, and management should do a better job of treating customers. Think twice before booking, since there are many other options nearby.

The staff were welcoming and helpful throughout, from the check-in desk to the shuttle driver and food service team. I had a delicious breakfast buffet during my stay, and the place was very clean. Restaurants and shopping are conveniently close by. I highly recommend it.

I had a great stay with my family. The staff were all friendly, especially Marcus. Our room was comfortable and clean, and breakfast was amazing. We'd definitely stay here again.