Residence Inn by Marriott Philadelphia Bala Cynwyd

The room was huge, with a large bathroom, living area, kitchen, comfortable bed, and plenty of windows. The kitchen was fully stocked with cutlery, which is great for families. The location is convenient, with two restaurants on site, FREE EV CHARGING, and Target and Olive Garden nearby. Booking through the Marriott bonvoy app was super easy, and the option to chat with the hotel ahead of time was great. It seemed like peak season, but I used a free night to stay. Our room wasn't ready when we arrived at 2:30 PM, which was odd since we have platinum and elite status and expected to be prioritized. The free breakfast was decent, nothing special. There's an indoor pool, but it isn't heated, so my toddler didn't stay in long. The gym is okay, and the Peloton bike is a nice touch. It's a good place to stay, and I would come back.

The hotel itself was very cool, and I had an excellent two-night stay at the Residence Inn Bala Cynwyd. The breakfast buffet stood out, thanks to Helen. She welcomed every guest, offered help before anyone needed to ask, and seemed to anticipate what people might need. She was pleasant, professional, and helpful, and I haven't met a more impressive hotel employee. Helen is the best, and a great ambassador for Residence Inn.

We had a wonderful stay. The room size was very good for the price, and getting to destinations was pretty easy, though traffic into town is heavy. Tatianna and Michelle at the front desk were fabulous, and the morning breakfast staff were kind and helpful. All the workers were happy and respectful. The only problem was the handicap parking, which wasn't properly set up to help people who need it.

This hotel was worth every penny. Courtney and Dominque were top notch, and with wonderful rooms, comfortable lighting, a desirable breakfast, a great location, and easy parking, the whole stay went flawlessly. We came here after more than a week of someone trying to break into our Airbnb in Fishtown. On the last night, the person was screaming and trying to kick the door down, so we left at daylight. Dominique helped us get a room where we could rest, and Courtney worked her magic too. Their help made a huge difference.