Staybridge Suites Philadelphia Valley Forge 422 by IHG

Larry at the front desk was friendly and easy to talk to. The room was large and mostly clean, with coffee, plates, pots, a fridge, and a microwave. They also had Dove products in the room, coffee available all day, and breakfast options like cereal, waffles, and eggs. The hall carpet clearly hadn't been vacuumed for days, and the evening front desk offered little support. There was a smoky smell as soon as you entered, which made the place feel like a smokers hotel. The heater was unpredictable: when it worked, it warmed the room fast, but once the room reached temperature, it kept blowing cold air without stopping. Keeping the room warm became a constant battle.

The staff were some of the friendliest I've met at a hotel, and the rooms were nice and very clean. I chose the place for its pool, though, and it was colder than some lakes. I like to swim before bed when I travel, so that really spoiled things for me. Breakfast was lacking too. The waffle machine and batter dispenser were out of order, and waffles were all I wanted. The Monday dinner they served was barely edible, so I threw it out and went elsewhere to get food. I know not every pool is heated, but I wish management would sort out breakfast and warm the pool enough that I don't come out shaking.

The rooms were clean and well stocked, and the customer service was fantastic. Most of the staff were super nice, though the night front desk staff may be an exception. The breakfast attendant also worked hard to keep the dining area clean and the food stocked. It was a bit pricey, and the parking lot needs attention, but otherwise I had no issues. Thank you.

We came here after losing our home in a fire, and our three weeks here have been one problem after another. We've been charged incorrectly and locked out, and housekeeping came barging in despite the no housekeeping sign on our door. A dog was allowed to bark nonstop for about 10 hours. Then we were uprooted three days in a row for carpet cleaning that was supposed to happen from 2/15-2/17. Nobody came on those dates. On 2/18, the manager made us move everything again without notice. Our lives have been disrupted enough already, but the hotel has treated these as our problems instead of theirs. We're stuck here for now. I only want a response from corporate at this point. This has disrupted my workday and cost me a client. I had to turn around and come back to help my husband with the dogs and move our things for the FOURTH TIME. Now it feels like they're putting us at the end of the list because we're supposedly "being difficult." I hadn't lost enough already. Hire a carpet company that knows what it's doing. I've worked in that industry for 10 years, and your carpet guy, his equipment, and your communication all suck. There are a handful of really great staff here, and I hope they find better jobs because I can imagine how they're treated. I bet this review will make things worse for us too.