Hilton Vacation Club Bent Creek Golf Village Gatlinburg

We went to a timeshare meeting for Hilton grand vacations at this location. Trevor, the main sales guy we dealt with, was decent. The manager who came over to “approve” a non-sale was rude and emotionally charged. She got ill-tempered. If someone can't explain the benefits without getting short-tempered, talking down to people, and trying to pressure-sell, that doesn't inspire confidence. There were predatory lending and sales tactics. I'm sure the property itself is nice enough, but if you're reading reviews about the grand vacations side, buyer beware. Timeshares have a reason for the issues, lawsuits, and resale concerns people talk about. The pitch is built to persuade, and if you aren't savvy with your finances, they'll try to take advantage of that. This all happened after we were double-charged for a room and spent over an hour on the phone getting it resolved. Once the double charge was fixed, Hilton staff were curt and kept blaming the property, saying it wasn't a Hilton issue, even though the Hampton inn is a “Hilton property”. Hilton has gone downhill rapidly. I don't want to do business with a company that doesn't stand behind its own properties. The sales approach lacked integrity and was rude and uneducated. Salespeople should learn about interest rates, amortization, compounding interest, and investment before talking down to people who are fiscally responsible. Respect and humility go a long way. The manager said, “this isn’t my first time around the block, you just can’t see the value in it when other people do”, then also said that investing the $50k plus you would spend on vacation points meant you weren't seeing the big picture, calling it different “pieces of pie of money”. Telling us that getting a loan to pay off debt from buying $23k-50K of vacation “ownership” is how a lot of people do it is wild, and 1,000% not the way to financial freedom that actually lets you enjoy vacations. These might be great opportunities for some. But when they tell you at the start that it's okay if it's not for you, expect a theatrical presentation on the way to “no thanks”.