La Quinta Inn & Suites by Wyndham Pomona

Dear La Quinta Inn & Suites Management, The poor conditions and lack of help were unacceptable, so I checked out early and moved my guests to another hotel, at greater cost and with a lot of inconvenience. I’d brought them here expecting basic hospitality and felt embarrassed in front of them. I feel misled by the state of the property and its management. The trouble started at arrival. Roger at the front desk was rude and unwelcoming, and seemed to be reciting a script instead of genuinely helping. In our room, the air conditioning and TV remote didn’t work. The toilet took an unusually long time to refill, and the bathtub was clogged. Breakfast the next morning was the worst I’ve ever paid for. The gym and the walkway used for luggage carts were also under renovation. Then we found that all the food we’d put in the refrigerator had spoiled because it was broken. In the morning, the water was shut off, so we couldn’t shower or even wash our hands. The front desk didn’t offer any alternatives or solutions. I called the desk to speak with a manager and was connected to Sue Segreti. She apologized but didn’t offer a meaningful resolution. I asked for a refund and compensation for the inconvenience, embarrassment, and spoiled food. She said the only thing she could offer was a refund for the stay. I’ve stayed at many hotels, including various Inn & Suites locations, and this was the worst experience I’ve had.

The hot tub was super nice, and I had a decent time overall. The women at the front desk were sweethearts, and one even gave me ketchup, lol. But the building is kind of run-down and dingy, with marks on the walls and a creaky elevator. Our room wasn’t that clean when we arrived. There was some weird stuff on the chair and a handprint on the sink. Some drawers didn’t work, and the fan made a clicking sound now and then. The bathroom supplies weren’t stocked either: no shampoo or conditioner and barely any body soap. Just an alright hotel for my 24th birthday.

For $130 a night, this was not worth it. The headboards and the cabinets under the TV were extremely dirty, and the bathroom door was so water-damaged that the bottom corner was falling apart. The AC worked, but couldn’t cool the whole room. It also seemed like people were living at the hotel and didn’t care about other guests trying to sleep. This property belongs on the level of Motel 6 and Red Roof Inn. I expect management to call me back with some kind of discount.

The rooms are big, and the beds are comfortable. Breakfast was good, and the front desk provides great, friendly service. You get what you pay for. It’s pet-friendly, so there can be a urine smell and barking, but I love dogs and was okay with that. There’s no maid service if you stay more than one night.